Ecommerce Customer Service Specialist - Work from Home - Dayshift

• Join a trailblazing team in the kids' retail industry, shaping the future of children's fashion in Australia!
• Save your time and money with our full-time, work-from-home setup!
• The ideal candidate's workstation should be set up in a safe and secure location at home with stable and reliable internet not less than 25 Mbps.
• The candidate will be required to use their own equipment to perform the role.
• PHP40,000 -45,000 per month.
• 6:00 am to 3:00 pm, Manila Time, Monday to Friday.

Benefits

• HMO healthcare for you and your dependent.
• 20 combined SL/VLs per year accrued from day one (you will have 10 accrued once you pass regularization).
• 13th-month pay.
• Government Mandated Benefits.

About the Role

Reporting directly to an Australian General Manager, you will take on a crucial role as the first point of contact for the expanding customer base. Your primary focus will be ensuring an exceptional customer experience by addressing inquiries, resolving issues, and maintaining efficient processes. This position allows you to actively contribute to the growth and success of the business by fostering strong relationships with customers, streamlining order management, and collaborating with key stakeholders to meet and exceed customer satisfaction goals.

Key Responsibilities

• Manage customer inquiries across all communication channels with professionalism and care.
• Ensure daily orders are fulfilled by the warehouse team promptly.
• Collaborate with partners to resolve customer service issues effectively.
• Process and track return requests efficiently and thoughtfully.
• Maintain accurate inventory updates on the online store.
• Identify and implement process improvements to enhance the customer experience.
• Accurately record customer interactions and measure performance against key metrics.
• Support ecommerce, marketing, and public relations tasks as needed.

Experience & Software

• A customer-focused individual with excellent communication skills.
• Strong organizational and time management skills to handle multiple tasks.
• Experience in ecommerce, customer service, or retail is a plus.
• Proficiency in using online store platforms and inventory management tools.
• A proactive problem solver with a keen eye for improving processes.

What’s Next?

Ready to make a move? Hit Apply, attach your CV and share your story through our quick questionnaire.
 

As this is an urgent requirement, if you want to fast-track your application, complete your application online and connect with Ires Salandanan at Linkedin - Ires Salandanan | LinkedIn

Please note you must be a Filipino citizen and submit your application in English.