EAP WorkLife Analyst - Medicare Team

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Position Summary

*** Fully Remote ANYWHERE within the continental U.S. ***

The schedule is Monday through Friday, 11:45am to 8:15pm Eastern Time.

The WorkLife Consultant (WLC) is part of the WorkLife Team and provides education about community resources, resource needs assessment, and community and/or national referrals to a variety of customers for a variety of needs including childcare, elder/adult care, and basic/everyday needs. The WLC is responsible for providing Worklife consultation and informational services to members and plan sponsors. The most frequent requests received are for emergency financial, housing, childcare/children with special needs, elder/adult care, /, and health related needs.

Additional Responsibilities:

• The WLC assesses resource needs, proposes options and researches/screens potential community service providers to meet the assessed needs.
• Provides resource referrals, and educates individuals on how to use resources to handle various life and work situations.
• Appropriately documents member interactions and research/case fulfillment in the system.
• Works in an inbound and outbound call center environment and completes outbound phone calls and research
• Not all calls will be research/referral oriented.
• Some calls may be more administrative or customer service oriented.
• Additional responsibilities assigned based on business need, including staffing an online chat platform.

Required Qualifications

• 1+ year(s) of experience educating individuals/families on various community resources, and locating and referring to community resources (i.e., elder care resources, food assistance, transportation, housing, rental assistance, support groups, human services resources, etc.)
• 1 + year(s) of experience working with the elderly and/or adults with disability populations in a capacity that specifically includes completing resource needs assessments and referring to appropriate community resources
• 1+ year(s) experience in social work, social services, case management or related field (i.e., intake/assessments, assessing for resource needs, referrals, …