EAP Worklife Analyst - Medicare Team

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Position Summary

*** Fully Remote ANYWHERE within the continental U.S. ***

The schedule is Monday through Friday, 11:00am to 7:30 pm Eastern Time.

Training hours may differ from the shift you are hired for.

The WorkLife Consultant (WLC) is part of the WorkLife Team and provides consultation, assessment, and resource referrals to a variety of customers for a variety of needs including child care, elder/adult care, and basic/everyday needs. The WLC is responsible for providing Worklife consultation and informational services to members and plan sponsors. The most frequent requests received are for child care/children with special needs, elder/adult care, basic/everyday needs, and mental health. Due to expanded business, elder care is the top requested need.

Additional Responsibilities:

• The WLC assesses needs, proposes options and researches/screens potential community service providers to meet the assessed needs.
• Provides resource referrals, and coaches individuals on how to use resources to handle various life and work situations.
• Appropriately documents member interactions and research/case fulfillment in the system.
• Works in an inbound and outbound call center environment and completes outbound phone calls and research
• Not all calls will be research/referral oriented.
• Some calls may be more administrative or customer service oriented. Additional responsibilities assigned based on business need.

Required Qualifications

- 1+ year(s) of experience locating and referring to community resources (i.e. elder care resources, food assistance, transportation, housing, rental assistance, support groups, human services resources, etc.)

- 1 + year(s) of experience working with the elderly and/or adults with disability populations in a capacity that specifically includes completing assessments and referring to community resources

- 1+ year(s) experience in social work, social services, case management or related field (i.e. intake/assessments, referrals, discharge planning, non-profit …