EAP Clinical Counselor

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary
Fully remote in the USA.

Shift Tuesday – Saturday 9 AM – 5:30 PM EST

Responsible for provision of telephone-based assessment, triage, consultation, counseling and informational services, delivered in a call center environment using a variety of advanced clinical assessments, motivational Interviewing and solution focused/short-term problem resolution. Provides risk, substance abuse and mental health assessments to develop immediate action/safety plans based on level of urgency. Has an understanding of various levels of care (mental health and substance use) to aid in appropriate recommendation of care based on the assessment of need. Has an excellent ability to join with and collaborate with a member to understand their needs and be in alignment with the member’s theory of change.

Provides information to members regarding mental health, substance abuse, community treatment, and related mental health programs to assist members with linkage to resources to aid in the alleviation of stressors. Collaborates with team of professionals in a way that supports a positive clinical outcome and continuity of care for all members. Requires use of multitasking skills to type/document while also using other tools to assist with call handing while speaking with members. Position protects the confidentiality of member information and adheres to enterprise, EAP policies regarding confidentiality.

Position maintains accurate and complete documentation of required information that meets risk management and regulatory requirements. Position maintains current independent behavioral health license in good standing in the state where they reside, seeking professional development and meeting all state licensure requirements.

Holiday work is expected.

For more information on our benefit programs, please visit
https://jobs.cvshealth.com/employee-benefits

Required Qualifications
- 1+ year of crisis intervention skills required
- Valid unrestricted independent professional behavioral health clinical …