EAP Clinical Counselor Afternoon Shift

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

Fully remote position. Work from home anywhere in the U.S.A.

Shift: Tuesday to Saturday, 3:00 p.m. to 11:30 p.m. EST

Responsible for provision of telephone-based assessment,

triage, consultation, counseling and informational services,

delivered in a call center environment using a variety of

advanced clinical assessments, motivational interviewing

and solution focused/short-term problem resolution.

Provides risk, substance abuse and mental health

assessments to develop immediate action/safety plans

based on level of urgency.

Has an understanding of various levels of care (mental

health and substance use) to aid in appropriate

recommendation of care based on the assessment of

need.

Has an excellent ability to join with and collaborate with a

member to understand their needs and be in alignment

with the member’s theory of change.

Provides information to members regarding mental health,

substance abuse, community treatment, and related

mental health programs to assist members with linkage to

resources to aid in the alleviation of stressors.

Collaborates with team of professionals in a way that supports a positive clinical outcome and continuity of care

For more information on our benefit programs, please visit
https://jobs.cvshealth.com/employee-benefits

Required Qualifications
1+ year of crisis intervention (suicide, detox, substance
abuse, domestic violence) skills required

- Valid unrestricted independent professional behavioral health clinical license to practice per state regulations in the state they reside in/ one or more or equivalent is required: LPC, LP, LMFT, LCSW, LCPC, LMHC, LCMHC, LICSW, LISW, Clinical Psychologist.

Preferred Qualifications
1+ years of EAP, Behavioral Health or Social Services
experience
Experience working with diverse populations
Familiarity with brief therapy models and Motivational Interviewing
Call Center work experience preferred
Ability to establish and maintain rapport quickly to develop a high level of customer trust …