E-commerce Customer Care Associate (Seasonal), Beyond Yoga

JOB DESCRIPTION

Female founded and led, Beyond Yoga creates buttery soft activewear and beyond for every size, shape, moment, and movement from our own line of meticulously researched fabrics. Our obsession for softness and fabrics, and a relentless pursuit of quality and fit makes Beyond Yoga a fan favorite at every stage of life. We proudly celebrate diversity and welcome all ethnicities, cultural backgrounds, belief systems, and identities.  

We encourage our team to be active members of their local and global communities through opportunities like Community Day to participate in a cause of their choosing. Like us, the people we hire are passionate, honest, warm, enthusiastic, and fun!

In September 2021, we joined Levi Strauss & Co., one of the world’s largest brand-name apparel companies and a global leader in jeanswear. Beyond Yoga operates as a standalone brand with the benefit of LS&Co.’s global capabilities to help it achieve its goals of brand-building, store opening, category expansion and distribution.

We are looking for a seasonal Ecommerce Customer Care team member to support our business. This role will report to our Ecommerce Lead. This is a fixed-term seasonal position until 1/31/2025.

What you’ll do:

• Process orders to ensure seamless and timely processing

• Oversee all customer inquiries through site, email, and phone calls

• Assist with placement of orders, refunds, or exchanges

• Resolves all customer requests, questions and complaints

• Update essential information on sales channels

• Learn our product line strengths, benefits, and be prepared to communicate them to our customers

Who you are:

• 1-3 years in a customer service role, preferably in eCommerce

• Experience working with Shopify and Gorgias

• Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity

• Strong written and verbal communication skills

• Must be available to work regularly on weekends

The expected starting salary range for this role is $37,800 - $55,000 per year. We may ultimately pay more or less than the posted range based on the location of the role. The amount a particular employee will earn within the salary range will be based on factors such as relevant education, qualifications, performance and business needs.

Levi Strauss & Co. (LS&Co.) offers a total rewards package that includes base pay, incentive plans, 401(k) matching, paid leave, health insurance, product discounts, and more designed to help you and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. Available benefits and incentive compensation vary depending upon the specifics of the role; details relating to a specific role will be made available upon request. Read more about our benefits here.

LS&Co. is an affirmative action and equal employment opportunity employer. We welcome and value people from diverse cultures, backgrounds, and experiences to make LS&Co. a collective success.

#LI-Remote

EOE M/F/Disability/Vets

LOCATION

FULL TIME/PART TIME

Current LS&Co Employees, apply via your Workday account.