DV - Hotline Specialist Full Time (Mon-Fri, 9am-5pm)

Title: DV Hotline Specialist Full Time (Mon-Fri, 9am-5pm) (shift times cannot be changed or accommodated)

Department: Artemis House 

Reports to: Crisis Hotline Program Manager 

FLSA Status: Exempt 

Pay Range: $20.00-$22.00 

About Us: 

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children.   

Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (i.C.A.R.E.). In addition to our incredible mission and culture, we offer our employees a work-life balance, 401K (with employer matching), and core benefits (medical/dental/vision) for full-time employees with a generous employer contribution towards premiums. 

About the Role: 

The Domestic Violence (DV) Hotline Specialist is an essential remote position covering the 24-hour domestic and sexual violence hotline for Fairfax County, through Shelter House. The Hotline Specialist will answer the crisis line and assess callers for shelter entry eligibility in addition to providing resources, information and safety planning, regardless of shelter entry. The Hotline Specialist must listen empathetically and with an ear tuned to assessing imminent danger of lethality due to domestic violence. The Hotline Specialist will provide trauma informed crisis intervention, advocacy, support and safety planning and work in collaboration with community resources and referrals. In addition, the Hotline Specialist will coordinate with shelter staff and management to ensure a smooth transition for callers from the community to the shelter. 

All Part-Time Hotline Specialist will receive an hourly pay of $20.00-$22.00 an hour. Part-Time staff are required to cover at least 2 shifts a weekend, which will include weekend days, evenings, and overnights including holiday coverage. 

All On-Call Hotline Specialist will receive an hourly pay of $20.00-$22.00 an hour. On call staff are required to cover at least 4-6 shifts a month, which will usually include Days, evenings, weekends, overnight and holiday coverage. 

How you will contribute: 

• Conduct crisis screenings over the phone with those seeking shelter entry into Fairfax County’s shelter for those fleeing domestic violence or callers seeking DV/SV/Human trafficking/Stalking resources. 

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