Dutch Customer Service (Hybrid or Remote, Permanent)

Company Description

We are a Bosch company, but we do not produce tangible objects such as DIY tools or car parts. Service is our product. We provide services and complex technology driven solutions in the area Business Process Outsourcing, and this makes us unique in the Bosch world.

We work with leading companies from the automotive, travel, tourism, building and telecommunications sectors across the world as well as other Bosch units. So besides having external client, we also work for the Bosch Group itself, helping colleagues and divisions in other areas.

As part of the Bosch group, we operate in one of its four main business areas – the Building and Energy Technologies unit. There is a historical reason for it. We used to be part of Bosch Security Systems (producer of security hardware and security solutions). For them we managed for e.g. on-going product maintenance or the emergency and monitoring call center.

Job Description

My Bosch Car Service is a leading service for an automotive service provider, specializing in vehicle repairs and maintenance. We are dedicated to delivering high-quality service to our customers, including government agencies and BCS workshops across the Netherlands and Belgium.

As a customer service agent, you will play a crucial role in managing customer inquiries and providing support to government agencies and BCS workshops. Your responsibilities will include:

• Government Contract Management:
• Handling communication with government authorities for vehicle repairs at BCS workshops.
• Managing government emails and prioritizing repair requests with workshop calls.
• Ensuring timely and efficient resolution of government-related service requests
• Support for BOSCH BCS Workshops.
• Connecting with Bosch Car Service Global and managing social media platforms for workshops.
• Updating workshop addresses and providing administrative support as needed.
• Global Service Support: Handling technical tickets for global service and making necessary changes to BOSCH group websites.
• Managing SAP service for workshops and ensuring seamless order processing and service delivery.

Qualifications

• Excellent communication skills in both Dutch and English, with the ability to effectively communicate with government agencies, workshops, and global teams.
• Strong organizational skills and the ability to prioritize tasks to meet deadlines and customer needs.
• Attention to detail and problem-solving abilities to address customer inquiries and resolve issues effectively.
• Previous experience in customer service or a related field is preferred, but not required.
• Proficiency in Microsoft Office and other relevant software applications.

We are looking for a motivated and customer-oriented individual who is passionate about delivering exceptional service. If you are ready to join a dynamic team and contribute to the success of My Bosch Car Service, we encourage you to apply.

Additional Information

What we offer:

• Development Opportunities: Unlock your potential with diverse horizontal development paths, providing avenues for growth and progression within the company.
• Contract Stability.
• Opportunity for hybrid working. Candidates based in Barcelona will come to the office 1 week per month, and work from home the
• Diverse and international work environment with colleagues from various backgrounds and cultures, fostering a collaborative and inclusive workplace.
• Free fresh fruit provided in the Barcelona office, promoting a healthy and vibrant work environment.
• Flexible work arrangements, with agents based in Barcelona working one week in the office and the rest from home.
• Remote work options, allowing agents to work from anywhere in Spain during the rest of the month and up to 15 days from other EU countries, including the Netherlands.
• Compensation package is 20.300€, your recruiter will discuss with you salary details for this position.

Diversity is an integral part of our corporate strategy and is anchored as one of our values in the “We are Bosch” mission statement. For us, diversity is reflected in the uniqueness of our associates, their personalities, experiences and perspectives. By including everyone and ensuring equal opportunities we unleash our full potential. We are dedicated to ensuring that our hiring processes are fair, inclusive, and free from bias. We are committed to hiring individuals regardless of culture, generation, race, religion an belief, neurodiversity, gender identity, sexual orientation, or disabilities.