Due Diligence Agent

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

More about our mission and what we offer.

Job Description

A Due Diligence Agent is responsible for performing timely business due diligence to complete the KYC process. The Agent will be engaged in research and analysis. They will use information supplied by external business customers, information already within the organization, external vendor tools and their overall experience to effect due diligence controls on customers and counterparties of various characteristics.

Duties and responsibilities:

• Performs Due Diligence on existing, new and/or potential customers based on risk mitigation controls and certain trigger events.
• Exercise discretion in setting priorities, identifying customer records that require further review and taking action to obtain and follow-up on the information and/or documentation requested.
• Ensure that information and documentation provided by customers, from external data sources and from your own reviews (e.g. websites and company registries) meet our requirements for verification
• Perform searches utilizing Internet sources and/or third-party vendors to obtain information on prospects and new/existing customers.
• Communicate with customers when required to handle escalated or complicated cases with strong customer empathy as well as clear communication of decisions and policies. 
• Provides guidance and responses to daily inquiries from peers, front-line and management regarding due diligence matters and case analysis, when appropriate.
• Maintain basic understanding of AML/CFT Regulations and how these impact the business, as well as Wise products and Services.
• When warranted, be capable of drafting SAR narratives to report activity deemed unusual.
• Assess Risk level of referred profiles that may or may not meet the Risk criteria expected from escalations.
• Have a deep understanding of different business models, customer types, country risks and regulatory requirements across multiple geographies.
• Support Wise in internal and external audits and regulatory due diligence process related queries reviews.

Qualifications

• Verification, Enhanced Due Diligence, or Compliance experience
• Work autonomously within a limited variety of well-defined procedures and practices (not necessarily standardized).
• Handles more complex activities with moderate variation. Deals with less straightforward questions, …