Driver Ops Service Coordinator - Dedicated Driver

Company Introduction:

Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands.

As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors.  

Airspace has been rated one of America’s best Startup Employers, listed as one of CNBC’s Disruptor 50 companies, and featured as an Innovation and Disruption leader by CBS News. Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has raised more than $140m. 

The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics. 

What is the “Dedicated Driver” service?  Airspace partners with leading U.S. Medical Device companies to ensure life-saving equipment is transported safely and securely to hospitals in the local region. If a loved one suffers a serious injury, our dedicated drivers are the critical link between warehouses and hospitals, delivering essential surgical tools in real time. Their mission is clear: to equip surgeons with the critical tools for life-saving procedures—because every second counts when a patient is on the table.

About the role: As a Driver Ops Service Coordinator - Dedicated Driver, you will be responsible for managing dedicated driver performance through training, “boots on the ground” support, and performance management programs. 

What you’ll do: 

• Develop and maintain an effective training program for Dedicated Drivers using our Airspace app in the medical device industry (requires both app-training, comms expectations, and on-the-job operational training)
• Conduct training with drivers prior to their first day onsite
• Regularly visit Med Device customer sites to ensure that training processes, materials, and overall program align to the real-life day-to-day of the drivers and prepare drivers for early success
• Act as a liaison between customer, drivers, driver recruiters, and driver managers during this launch to ensure a smooth service start
• Conduct qualitative driver performance evaluations to assess success of training program and use feedback to iterate training processes and materials 
• Provide live support to drivers on tactical problems that arise 
• Partner with Driver Ops Managers and Revenue team on quality and performance initiatives (which includes identifying drivers “at-risk” and developing strategic training plans)

What we’re looking for:

• 3+ years of experience in training / program development
• Ability and willingness to travel nationwide up to 25% of the time
• Strong verbal and written communication and interpersonal skills 
• Positive attitude and ability to build relationships with drivers and customers 
• Detail-oriented and excels at active listening 
• Action-oriented and comfortable in a fast-paced environment 
• Demonstrated ability to “own” problems and eagerness to drive real-time solutions 
• Comfortable with new technology applications

Compensation:

• Salary Range: $75K salary +15% bonus target (Split 50/50 individual/Company) 
• High-quality health, dental, and vision plan options
• Unlimited PTO
• 401K with company match

Core Values:

• We are One Team. We believe we all accomplish more when we are working together.
• We make an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world.
• We are Passionate. We care deeply about our mission and are not afraid to raise the bar.
• We are Transparent. We pride ourselves on having open, honest, and sincere communication with our team and customers.
• We are Innovative. We never settle and are always striving to improve our product, service, and ourselves.

About Airspace:

From life-saving organs to essential machinery components, Airspace is trusted by the world’s largest companies and most critical healthcare organizations to move their most time-sensitive shipments on time, every time. Our proprietary AI-powered platform is the most advanced of its kind- awarded and protected by multiple patents, it provides speed, reliability, and transparency unrivaled in time-critical logistics. We are thinkers, builders, and doers; from building and deploying AI in the world to assembling a world-class operations team, Airspace is on a hypergrowth trajectory while remaining hyper-focused on the needs of our customers and team members. 

With offices in the United States in Carlsbad, CA, Dallas, TX, and in Europe in Amsterdam, Frankfurt, Stockholm, and London, we are rapidly scaling into new markets and industries while continuing to innovate and maximize value for our customers. Backed by leading investors including Telstra, HarbourVest, Prologis, Qualcomm, Defy, and others, Airspace has raised $140M to date.

Join our team of 300+ technologists, futurists, and industry veterans as we work as One Team to revolutionize time-critical logistics. 

 

Airspace is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, Airspace participates in the E-Verify program for all locations.  

  For this role the acquisition of recruitment agencies is not appreciated, thank you for your understanding. Apply