Domestic Scheduling Coordinator

The Domestic Scheduling Coordinator coordinates the deposition scheduling process for clients taking depositions in the U.S. and Canada. This customer-service position revolves around providing impeccable customer service from the initial request through delivery and requires poise and professionalism in handling last-minute needs. Great attention to detail, great problem-solving skills, and a positive, “can-do” attitude are essential.

DOMESTIC SCHEDULING COORDINATOR ESSENTIAL FUNCTIONS:

• Promptly responds to client questions and service requests via email and/or phone.
• Monitors Scheduling email folder throughout shift.
• Reserves conference rooms and meeting locations for clients.
• Works with the Calendar department to assign resources for legal proceedings.
• Enters data into legal support software (Reporter Base) with high accuracy.
• Sends confirmations to clients and resources via email.
• Communicates clearly to ensure the correct services requested by clients are set up.
• Pays close attention to job details and performs quality control checks on the work of team members.
• Communicates important job details to other departments, and within the Scheduling department, as needed.
• Facilitates electronic exhibit sharing for clients and resources on remote/virtual depositions.

DOMESTIC SCHEDULING COORDINATOR LOCATION:

Fully Remote

DOMESTIC SCHEDULING COORDINATOR SHIFT:

Mon - Fri, 9:30pm - 5:30pm EST

Mon - Fri, 12:00pm - 8:00pm EST

DOMESTIC SCHEDULING COORDINATOR COMPENSATION:

$21.63 - $23.00 per hour

BENEFITS:

• Medical
• Dental
• Vision
• Voluntary Term Life Insurance
• Voluntary Whole Life Insurance
• Voluntary Long Term Disability
• PTO
• Paid Holidays
• 401(k)
• Employee Assistance Program (EAP)

• 4 year college degree preferred and a minimum of 2 years in a customer service and/or legal environment.
• Must have excellent written and verbal communication skills, be computer savvy, and comfortable working with various software programs including Microsoft office and Adobe products.
• Strong attention to detail required.
• Must have a team-spirited, positive personality.
• Must be able to work in a professional and confidential environment.

EOE M/F/D/V