Documentation Specialist- REMOTE WV

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

We are seeking a detail-oriented and experienced Technical Writer to join our team. The successful candidate will be responsible for creating, editing, and maintaining high-quality documentation that communicates complex technical information clearly and effectively to both technical and non-technical audiences.

Your role in our mission

• Creates and maintains electronic files for transactional documentation, correspondence, and contact management to support work tracking, productivity, and service level agreements. Verifies data to ensure integrity and accuracy.
• Tracks the workflow of multiple concurrent tasks and maintains a detailed understanding of the status of various tasks owned by underwriters and brokers.
• Employs standard practices and tools to research and gather routine information including background on individual or group requesting insurance coverage and carrier guidelines.
• Completes pre-underwriting activities and evaluates risk in support of the underwriting process. Assesses completeness of the underwriting package before the underwriter is required to review.
• Collaborates closely with underwriters and brokers as necessary to perform pre-bind and post-bind activities and confirm policy issuance instructions.
• Acts as a liaison, communicating directly with agents, insurance carriers, clients, and internal and external contacts on behalf of underwriters to ensure implementation progress and address potential issues. Conducts prompt communications via telephone and e-mail.

What we're looking for

• Four or more years of experience working with insurance industry practices and underwriting processes.
• Experience working with organizational insurance procedures, policies, and regulatory guidelines.
• Bachelor’s degree in Technical Writing, English, Communications, Computer Science, or a related field.
• Proven experience as a Technical Writer, preferably in the technology or software industry.
• Excellent written and verbal communication skills.

What you should expect in this role

• Remote within 30 miles distance from Charleston, WV.
• Good written and oral communication skills
• Organization and planning skills
• Detail oriented and able to multi-task
• Good personal computer and business solutions software skills
• Good analytical and problem-solving skills

       #LI-REMOTE               #LI-JW1

The pay range for this position is $32,700.00 - $46,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.