Document Coordinator - Remote

Job Description SummaryAs Document Coordinator I, you will obtain the necessary documentation from physicians to substantiate a patient's need for medical supplies for submission to their insurance. This position is eligible for a monthly incentive program and a Sign-On Bonus.

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

  

Our vision for Interventional Urology and Critical Care at BD

Urology and Critical Care (UCC) is an established and trusted partner in urinary healthcare, developing complete solutions which optimize the urine drainage process in the Acute Care Hospital setting and Home Care. 

Preferred EST or CST time zone
 

Key responsibilities will include:

• Contacts physician office staff via phone, fax, and/or e-maild to obtain medical documentation 

• Develops and maintains knowledge in Medical Supplies and/or Insurance Guidelines 

• Able to identify and professionally resolve customer service- related issues 

• Works in conjunction with Sales Operations to identify and support customer service- related initiatives as defined by company goals and objectives 

• Meets or exceeds daily, weekly, and monthly inbound or outbound call goals in conjunction with productivity measurements as communicated by direct supervisors 

• Adheres to phone activity/compliance standards to include Medicare guidelines, HIPAA, ACW, and minimum call volumes

• Tracks daily production and submits daily sales logs to direct supervisor 

• Ability to work within Special Projects, Progress Notes, and/or Service Ticket Team as business needs require

About you: To be successful in this role, you require:

• Minimum High School Diploma or general education degree (GED) 

• Minimum 1 year call center or customer service experience. Medical Industry experience is preferred

• Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools, write internal and external business correspondence and effectively present information and respond to questions from management, team members, and/or customers

• Ability to apply intermediate math skills and calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages

• Ability to solve practical problems and deal with a variety of variables and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

• Advanced analytical reasoning including the ability to forecast exponentials within workflow processes and reason against outside factors

• Knowledge of Microsoft Office Applications; Ability to utilize call center telecommunications software 

• Shift requirement:  must be able to work late shift 9:30 AM- 5:30PM EST 1x a week; all other days, first shift, EST.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers 

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. 

#earlycareer

Required Skills

Optional Skills

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Primary Work LocationUSA FL - Stuart Airport Road

Additional Locations

Work ShiftNA (United States of America)

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information

$18.00 - $27.90 USD Hourly Apply