Dispatcher | Rochester, NY

About The Team   

At Bermex, we put value on our customer relationships. We’re always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading. At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team.    

About the Role  

The Dispatcher reports to the Meter Services Supervisor at Bermex. This position plays a key role in sending daily utility jobs to field service techs via computer for residential and/or commercial accounts. This position requires a high degree of organization, excellent attention to detail, and exceptional communication skills.  

What You’ll Do  

Dispatch jobs to Field Service Techs: 

• Sort and separate field service work orders and send to service techs in the field  

• Dispatch utility jobs to field service techs first thing in the mornings and periodically throughout the day  

• Route work to Field Service Techs by dispatching work orders to a handheld devise  

• Intensely focus on multiple tasks throughout the day  

Provide accurate documentation to management: 

• Use good judgement and make sound decisions in accordance with policies and procedures  

• Assist with administrative duties as assigned  

Other duties as assigned. 

• Salary Transparency: For those residing in NY, the pay for this role is at $18/hour.

About You  

Must haves:  

• Education: None. Must be 18 years or older  

• Experience: 1 year of experience in industry-specific knowledge; must possess a valid driver’s license 

Nice to haves:  

• Education: High School Diploma or GED  

• Experience: 2 or more years of experience in dispatching 

Your Skills:  

• Ability to multi-task, and work independently and as a team  

• Exceptional flexibility in daily routines and route scheduling   

• Excellent communication skills, comfortable interacting with management and customers  

• Ability to interact with unhappy or negative customers in a professional manner  

• Excellent attention to detail and organization skills  

• Good working knowledge of computers and software systems is essential in sending, receiving, and reviewing orders  

This role would not be a good fit if you:  

• Do not enjoy working independently  

• Are not flexible and do not enjoy adapting to your current work schedule or routine  

• Do not have adequate planning and time management skills  

Drug/Alcohol Testing: 

• Drug/alcohol testing is …