Disaster Management Public Assistance Specialist - Remote

ICF Disaster Management Division seeks a Public Assistance Specialist to join us immediately! This is a 100% Remote in the United States.

The Public Assistance SME will serve as a Subject Matter Expert (SME) for the Public Assistance Division. Assisting with PA Program delivery, project worksheet development and operational details. 

At ICF we make BIG things happen. Let’s work together to help Hurricane victims and communities recover and re-build for future resilience. ICF’s growing Disaster Management division is assembling an outstanding team equipped to offer expert advisory services, bringing the strength of past performance and a hands-on integrated multidisciplinary approach. Join the ICF team and help make a difference.

Key Responsibilities:
• Oversee the process for assessing and reporting the magnitude of impact after an emergency.
• Resolve program inquiries from program customers and agency management.
• Develop and execute program-specific administrative and operational guidance.
• Ensure the delivery of excellent customer service and support to partner agencies.
• Ensure timely administrative and fiscal processes for project worksheets.
• Promote capacity building through local, state, federal, and non-governmental partners.
• Demonstrate subject matter expertise and leadership with program partners and customers.
• Represent the program during public meetings or workshops.
• Coordinate and participate in resolution of project related issues and concerns.
• Optimize procedures and maintain communication and focus.
• Maintain and track each case as required in project report management information system.
• Measure performance with key metrics.
• Keep management team informed on issues, problems & resolutions.
• Superior customer service skill set, ability to listen, facilitate and negotiate problems.

Please provide an updated resume aligned to the qualifications, skills and experience required.  

Must Have Qualifications:
• 2 years of FEMA, State or Local Public Assistance or Community Development Block Grant-Disaster Recovery (CDBG-DR) related experience addressing operational issues in disaster recovery operations including issues that have complex programmatic element.    
• 5 years professional experience.   

Preferred Skills: (may set candidates apart)
• Bachelor’s degree.
• Experience with Federal and State Recovery Programs and Initiatives, Public Assistance and its implementing regulations.
• Knowledge and skill in applying analytical and evaluative techniques to the identification, consideration, and resolution of a wide variety of grants administration issues and problems.
• Experience addressing strategic issues in disaster recovery operations including issues that have complex political and programmatic elements.
• Experience addressing FEMA Public Assistance policy and guidance technical issues in regard to …