Disability Management Co-Op (4-month summer term)

WHO ARE WE?

Disability Management Institute (DMI) offers small and medium sized employers flexible innovative solutions to their disability management needs. Our specialties include: WCB/WSIB Claims Management, Self-Funded Sick Leave Adjudication, and Non Occupational Absence Management, Return to Work Planning, Disability Management, and STD, MTD, and LTD Claims Management. Ranging in size from 5-2500 employees our clients span the public and private sectors and cover a wide range of industries. 

YOUR ROLE

The Disability Management Co-Op is an opportunity for students to gain exposure to a wide array of disability management services. Individuals serving in the role will provide administrative and customer service support and will learn about all DMI’s lines of business. This is a remote opportunity in Canada for a 4-month summer term.

WHAT TO EXPECT

By the end of the term, you will:

• Demonstrate exceptional customer service skills and builds/maintains excellent relationships with clients and various stakeholders
• Ensure >95% accuracy with respect to administrative tasks
• Consistently adhere to documented turn-around times
• Work collaboratively with team members to ensure that the Outlook mailboxes are managed appropriately
• Understand functioning of core systems: WEBS, BCMS Pro, and DMS
• Understand DMI core service lines and can successfully triage inquiries to the appropriate teams

YOUR IMPACT

• Responsible for monitoring emails and faxes within the assigned administrative mailbox on a consistent basis
• Determine the appropriate service required and setup of new file along with assignment
• Complete file transition to claims teams and external carriers when required
• Provides ongoing file support through document management, invoice payment, and appropriately relays any communication sent to the assigned administrative mailbox
• Review information received and identify inaccuracies or missing information to relay to the individual assigned to the file.
• Review policy information to confirm insurance coverage for each new file created
• Ensures that guidelines are followed, so that all relevant file information from documents received is accurately charted and entered into the appropriate fields in the proprietary disability management system
• Utilizes internal naming conventions to appropriately name documentation while ensuring same is uploaded to the appropriate file
• Actions all emails received and/or forwards to appropriate individual or team to reply when required
• Actions all voicemails received and in certain cases returns calls to obtain further information to ensure caller is sent to the appropriate individual or team
• Assists with providing coverage for incoming calls and other team members as needed
• Communicates in a professional manner with all outside contacts, ensuring that only allowable information is released to recognized recipients by adhering to the requirements of the company’s Privacy Policy and the Confidentiality Policy
• Contacts file stakeholders including employees and employers to gather necessary information and provide updates
• May assist with case management and return to work planning tasks dependent on business needs

THIS IS YOU

• Post-secondary students in any year of study, preferably in health-related fields
• Prior administrative experience preferred
• Team oriented skills
• Time management skills
• Client-focused customer service skills
• Exceptional attention to detail

YOUR COMPENSATION

 At the time of this posting, the estimated hourly pay range is $19-$21 per hour. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the annual base salary only pay and does not encompass our comprehensive total rewards, benefits, and potential bonuses that we proudly offer. 

WHY YOU WILL LOVE WORKING FOR DMI

Professional Development   

We are a fast-growing company and as a result, there are ample opportunities for career growth and professional development when you join our team. From a transparent promotion structure and defined career paths to a wide range of learning and development opportunities, we do what it takes to invest in your career and help you hone your skills so you can grow alongside us!   

Events and Socials   

When you join our team, you’ll enjoy everything from virtual company-wide teaching and training days, industry events, team social events and much more!