Director, Workplace Experience & Operations

What we’re building and why we’re building it. 

Every month, millions of people use America’s Rewards App, earning rewards for buying brands they love – and a whole lot more. Whether shopping in the grocery aisle, grabbing a bite at the drive-through or playing a favorite mobile game, Fetch empowers consumers to live rewarded throughout their day. To date, we’ve delivered more than $1 billion in rewards and earned more than 5 million five-star reviews from happy users. 

It’s not just our users who believe in Fetch: with investments from SoftBank, Univision, and Hamilton Lane, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.

Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.

Fetch is an equal employment opportunity employer.

About the role:

The Director of Workplace Experience and Security Operations is responsible for overseeing and optimizing all aspects of the Fetch Workplace experience including physical spaces and remote working solutions, ensuring they align with Fetch’s values and business objectives. This role will lead a team to deliver exceptional employee experiences, drive operational and financial efficiency, and ensure the safety and security of all Fetch employees.

Scope of responsibilities:

Workplace Experience and Strategy:

• Develop and implement a comprehensive workplace strategy that supports both on-site and remote work models
• Create engaging and inspiring workspaces that prioritize employee well-being, productivity, and collaboration
• Oversee the design, construction, and renovation of office spaces, ensuring they meet the needs of a hybrid workforce
• Manage workplace services such as food and beverage, facilities management, and security, ensuring seamless delivery for both on-site and remote employees.

Security Operations:

• Lead the development and implementation of comprehensive security programs, including access control, surveillance, and emergency response plans for both physical and digital environments.
• Oversee security operations, including visitor management and incident response, ensuring coverage for both on-site and remote employees.
• Conduct regular security assessments and risk assessments to identify potential vulnerabilities and implement corrective actions
• Collaborate with law enforcement and other external agencies to maintain a strong security posture.

Operational Excellence:

• Optimize operational efficiency and reduce costs through innovative solutions and process improvements, while maintaining a robust security posture.
• Oversee facility management, including maintenance, repairs, and capital projects, ensuring the safety and functionality of all workspaces.
• Ensure compliance with all relevant health, safety, and security regulations for both on-site and remote work environments.

Skills we believe you need for this position:

• 10+ years of experience in Workplace and Security Operations, with 5+ years in management roles.
• 5+ years leading and executing company-wide security strategies.
• Proven skills in managing vendor relationships, including budgeting, contracts, and ensuring service-level agreements are met.
• Hands-on expertise in managing real estate portfolios, including lease negotiations, space planning, and accommodating hybrid workforce needs while addressing security implications.
• Experience driving compliance initiatives, such as SOC 2 certification.
• Committed to fostering a culture of excellence, collaboration, and innovation, ensuring organizational values are deeply integrated into the employee experience.

Compensation:

At Fetch, we offer competitive compensation packages to the exceptional folks we hire. The base salary range for this position is $170,000 - $200,000. We also offer all employees equity in Fetch, so that everyone can benefit from Fetch’s growth.

At Fetch, we'll give you the tools to feel healthy, happy and secure through:

• Stock options for everyone
• 401k Match: Dollar-for-dollar match up to 4%.
• Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
• Continuing Education: Fetch provides $10,000 per year in education reimbursement.
• Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
• Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our year-end week-long break. 
• Robust Leave Policies: 18 weeks of paid parental leave for primary caregivers, 12 weeks for secondary caregivers, and a flexible return to work schedule.  
• Hybrid Work Environment: Collaborate with your team in one of our stunning offices in Madison, Birmingham, or Chicago. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home.