Director, Vendor Operations

Datavant is a data platform company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.

By joining Datavant today, you’re stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs.

The Vendor Operations Director oversees the entire vendor operations retrieval method process from start to finish. This includes managing the team, maintaining vendor relationships, handling the payment process, forecasting needs, and ensuring each step in the process is optimized to achieve the highest possible yield for chart retrieval

You Will:  

• Drive retrieval operations key performance indicators to achieve best in class quality and performance. 
• Analyze retrieval key performance indicators;  including retrieval volumes, staff productivity and resource allocation to ensure forecasting, staffing, and scheduling plans meet business goals and objectives. 
• Oversees and manages a team including but not limited to managers, supervisors and analyst, working to retrieve charts
• Create metrics and reporting to help drive and demonstrate successful performance for all of vendor operations retrieval method
• Prepare and present reporting on key performance metrics for Operations Leadership on inventory management.
• Collaborate with Business Intelligence, Development, and Director on system enhancements
• Own vendor relationships, vendor success KPI’s and contracting SLA’s
• Participate and present data during weekly meetings with the Operations Leadership Team to discuss trends, projections, and to create a plan of action to meet contact center metrics.
• Partner with Product/Engineering to drive Automation and Digitization of HIH Processes to reduce/eliminate manual process friction and enable more consistent processes.
• Partner with Finance on payments and reconciliations in a proactive manner
• Be a leader in championing Continuous Improvement practices and processes

What you will bring to the table:  

• Bachelor’s Degree in a related field of study from an accredited university is required; however, relevant experience in lieu of a degree may be considered.
• Experienced with Provider record retrieval processes
• Strong decisive insight, organization, attention to detail, and problem-solving skills in a team environment
• Ability to train and develop team members
• Strong interpersonal skills and a collaborative management style
• Ability to prioritize, multi-task and adapt to a fast-paced team-oriented environment Sound judgment in decision making ability
• Flexibility with working hours, which may include hours outside of normal scheduled work hours and travel up to 15%
• Ability to provide a motivating environment for team.
• Expertise in conducting and communicating the results of data analysis
• Change champion who identifies innovative solutions and drives results
• Results and quality-oriented with the ability to effectively gather, interpret and evaluate information. 
• Strong analytical skills needed to prepare and analyze data to drive KPIs and
• Experience working in the healthcare insurance / risk adjustment industry or healthcare/health IT industry

Bonus Points if you have: 

• Experience using Power BI and knowledge of power queries 

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges for this position are developed with the support of benchmarks and industry best practices. 

We’re building a high-growth, high-autonomy culture. We rely less on job titles and more on cultivating an environment where anyone can contribute, the best ideas win, and personal growth is driven by expanding impact. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated compensation range for this role is $160,000 - $197,000.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your responses will be anonymous and used to help us identify areas of improvement in our recruitment process. (We can only see aggregate responses, not individual responses. In fact, we aren’t even able to see if you’ve responded or not.) Responding is your choice and it will not be used in any way in our hiring process.

This job is not eligible for employment sponsorship.