Director, Trust & Safety - New York, NY OR US-Remote

We are looking for an experienced leader who brings a strong mix of leadership, operational rigor and business acumen to help establish the vision and drive the execution of Vimeo’s Trust & Safety operations. This role will report into the VP of Customer Support and will span all of Vimeo’s products and business segments. 

You will build out and lead the Trust & Safety team to ensure the safety of our global Vimeo community in creating, sharing and growing their businesses with video. Furthermore, you will use your experience to balance the operational realities of a fast-growing business against continuously evolving policies while working to create an exceptional customer experience. You will partner with Engineering for tool development, Product Management to drive enhancements into the product roadmap, Sales and Business Development on new opportunities and last but not least collaborate with Legal on policy and compliance.

1. Strategic - Establish a best in class vision of what Trust & Safety is at Vimeo. Devise a roadmap to get us from the current state to that future state, working in cooperation with the team and cross functional stakeholders.
2. Operational - Evaluate and recommend changes based on industry best practices to ensure that we are operating effectively and can scale to meet growing demands of the business..
3. Advocacy - Become the face of Trust & Safety at Vimeo. Ensuring cross-functional prioritization and awareness of what we do and what role everyone plays in the larger picture.

What you’ll do:

• Be responsible for global Trust & Safety operations and customer experience
• Manage and deliver on Trust & Safety work through a combination of direct team members and matrixed regional resources
• Build out and be …