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Director, Talent Operations - Remote, United States

Netflix is the world's leading streaming entertainment service with 260 million paid memberships in over 190 countries enjoying TV series, documentaries, feature films, and gaming across a wide variety of genres and languages. Members can play, pause, and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. 
We are at a very exciting stage of evolution at Netflix. With the growth in employee population, lines of business, geo-diversity, and heterogeneity of the workforce, it is imperative that the Talent function evolves accordingly, to shape and support this progress. One of the most critical parts of this evolution is the foundation upon which we can scale personalized and inclusive experiences for the workforce. The Talent Experience Operations (TEO) team is primarily responsible for developing this ecosystem. The broad composition of the team includes Lifecycle operations (all workflows across the candidate, employee, and contingent talent journey), Data and Analytics, Technology strategy, and Global Programs like Benefits, Mobility, Employee Health, Accessibility, etc.
We want to supplement our TEO leadership team with a highly strategic and empathetic leader, who can boost our user-centric approach to designing experiences and operations.
This role can be remote, however, it is preferred to be in Los Gatos, CA, or Los Angeles, CA.

Responsibilities:

  • Deeply understand the holistic business, organization, and context, and help shape the multi year vision and roadmap for Talent operations, in conjunction with the rest of the Talent / TEO strategy. 
  • Serve as the enablement partner to other Talent functions, helping bring their subject matter expertise to life to create or improve the user experience and/or operational effectiveness. This will involve levers such as user-centered design, automation, …

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