Director, Strategic Initiatives, Clinical Operations

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Essential Duties and Responsibilities

Strategic Planning and Execution

• Collaborate with the SVP of Clinical Operations to identify, prioritize, and implement key strategic initiatives that advance organizational goals.

• Develop detailed roadmaps for clinical transformation projects, ensuring alignment with value-based care and population health strategies.

• Lead cross-functional teams to execute initiatives, ensuring timely delivery, measurable outcomes, and adherence to quality standards.

Transformational Leadership

• Drive innovative clinical operations initiatives that enhance care delivery, operational efficiency, and patient outcomes in virtual and digital health environments.

• Identify and implement new technologies, processes, and care models to improve clinical workflows and outcomes.

• Lead change management efforts, fostering adoption of new initiatives across teams.

Population Health Management

• Oversee the development and implementation of programs aimed at improving population health outcomes, reducing disparities, and managing risk.

• Utilize data analytics to identify trends, stratify risk, and design interventions for high-need patient populations.

• Collaborate with care teams to close care gaps and optimize preventive care efforts.

Value-Based Care Implementation

• Develop and oversee strategies that align clinical operations with value-based care objectives, including quality metrics, cost efficiency, and patient satisfaction.

• Partner with internal and external stakeholders to enhance care coordination and optimize performance in accountable care organizations (ACOs), Medicare Advantage, and other VBC arrangements.

Collaboration and Stakeholder Engagement

• Serve as a key liaison between Clinical Operations and other departments, including IT, analytics, finance, and compliance, to ensure seamless integration of initiatives.

• Engage with external partners, payers, and regulatory bodies to support organizational goals.

• Communicate progress and outcomes of strategic initiatives to executive leadership and other stakeholders.

Performance Measurement and Continuous Improvement

• Establish KPIs and performance metrics to measure the success of strategic initiatives.

• Analyze results, identify areas for improvement, and implement refinements to enhance impact.

• Promote a culture of continuous improvement across clinical operations teams.

Supervisory Responsibilities

Yes, eventually

Qualifications Required for Position

• Bachelor’s degree required; clinical degree (e.g., RN, NP, MD) highly valued.

• Minimum of 7-10 years in healthcare operations, with significant experience in digital health or virtual care environments required.

• Experience with payer-provider collaboration in value-based care arrangements.

• Strong understanding of virtual care delivery models, including telehealth platforms and digital care coordination tools

Preferred Qualifications

• Familiarity with regulatory requirements for virtual care and population health programs preferred.

• Advanced certifications in healthcare management, such as CPHIMS, PMP, or Lean Six Sigma preferred.

• Expertise in data-driven decision-making and performance improvement methodologies (e.g., Lean, Six Sigma).

• Exceptional project management and organizational skills, with the ability to manage multiple complex initiatives simultaneously.

• Strong analytical skills with the ability to translate data into actionable insights.

• Outstanding communication, collaboration, and stakeholder management abilities.

• Proven track record of leading large-scale transformational initiatives in clinical settings.

• Deep expertise in population health management and value-based care implementation.

Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.

The base salary range for this position is $140,000-$195,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements). Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Why Join Teladoc Health?

A New Category in Healthcare:  Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.  

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.  

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.  

Focus on PEOPLE:  Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. 

Diversity and Inclusion:  At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.  

Growth and Innovation:  We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.  

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA).  Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.