Director, Risk & Compliance Operations

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

As the Director, Risk & Compliance Operations at Rippling, you will play a pivotal role in safeguarding our business and customers by leading a team responsible for Know Your Customer (KYC) and fraud prevention. You’ll develop and execute strategies that ensure operational excellence, regulatory compliance, and an exceptional customer experience, all while mitigating risk and supporting Rippling’s growth.

What you will do

• Responsible for building, leading, and scaling a high-performing risk operations team
• Partner with product and engineering to design and implement scalable processes and systems to manage risk efficiently across all relevant products
• Develop, monitor, and own  key performance indicators (KPIs) and service level agreements (SLAs) with stakeholders to ensure operational targets are met
• Collaborate with risk and compliance teams to launch, develop, and maintain up-to-date policies and procedures that meet industry standards
• Identify and address performance gaps, using data-driven insights to course-correct team behavior and improve outcomes.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Develop and oversee strategies to identify, assess, and mitigate risks, ensuring alignment with regulatory requirements.
• Partner with relevant customer-facing teams to design optimal processes with a focus on delivering an exceptional customer experience.

What you will need

• 10+ years of experience managing risk operations, focused on fraud, KYC, or Financial Crimes
• Proven track record of building and scaling global ops teams and processes in high-growth environments across multiple time zones and c
• Strong understanding of global regulatory requirements in financial services (e.g., AML, PCI DSS).
• Experience monitoring SLAs and driving performance improvements through coaching and corrective actions.
• SQL experience is preferred but not required
• Experience working with Product and Engineering teams to develop and implement tooling and workflow management solutions
• Exceptional analytical and problem-solving skills, with the ability to make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.
• Experience implementing automation and technology solutions to improve operational efficiency is a plus.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture.  For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.