Director, Provider Operations

About the Director, Provider Operations at Headspace:

Headspace’s mission is to create a world where mental health is never an obstacle. We provide on-demand access to behavioral health coaching, video therapy, video psychiatry and self-guided content that’s proven to improve symptoms of depression and anxiety. 

We are a fast-paced environment, learning and evolving quickly, so we can provide the best support possible to our members. This role requires you to be adaptable, flexible, and friendly to a growth mindset. Our culture is extremely supportive, passionate and committed. We’re willing to go above and beyond to reach our goals, to step in and help each other out across all teams, and to give and receive feedback graciously.
 
The Director, Provider Operations will drive operational efficiency and scale of Headspace’s therapy and psychiatry network, with a specific focus of building out the people, process and systems required to effectively grow and manage a diverse 1099 and W2 network. Reporting to the VP, Marketplace, the Director will also drive cross-functional priorities, roadmapping and network growth strategy to achieve business goals, working closely with Clinical leadership to ensure alignment. The ideal candidate can flex up and down, driving strategy through execution of key projects while also setting KPIs, identifying and driving process improvements, and managing a team of operators. Core oversight domains include, but are not limited to: provider onboarding operations, network management, licensing, credentialing.

What you will do:

• Lead cross-functional stakeholder group across Product, Data Science, Commercial, Clinical, Finance, Talent, and Operations to set vision, strategy, and roadmap driving internal infrastructure builds (people, process, systems) to support a scaling 1099 therapy and psychiatry network
• Lead operational teams enabling network scale, including Provider (Therapy + Psychiatry) Onboarding Operations, Network Management (service quality, systems hygiene, etc.), Credentialing, and Licensing
• Set roadmap, KPIs and business health metrics driving accountability and transparency of domains above
• Identify opportunities to drive operational efficiency across the care delivery business, including but not limited to: process improvement initiatives (ex. Schedule optimization, Onboarding efficiencies), workflow audits, automation opportunities and associated tooling investments
• Demonstrate a structured, data-driven approach, developing investment and project briefs that clearly outline the problem space, business context, approach, recommendation, and core metrics  
• Defines business requirements and evaluates potential vendors to support network scale
• Thought partner to senior leadership evaluating clinical offerings and expansion opportunities

What …