Director, Product Management

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference

The Opportunity:

Company Overview

At Ensemble Health Partners, we're at the forefront of innovation, leveraging cutting-edge technology to drive meaningful impact in the Revenue Cycle Management landscape. Our commitment to excellence is unwavering, and we're seeking a seasoned Vice President of software engineering to join our dynamic team. As a leading player in the industry, we offer an environment that fosters growth, creativity, and collaboration, where your expertise will be valued and your contributions will make a difference.

About the job 

We are seeking a dynamic and experienced Director of Technology Product Management who is passionate about solving complex challenges at the intersection of revenue cycle and technology to join our organization. This leadership role is responsible for driving enterprise value through defining strategic product vision and execution roadmaps, aligning teams and leaders, and providing thought leadership and actionable recommendations. The ideal candidate will be a dynamic leader capable of driving innovation, aligning teams, and delivering significant value to both the organization and its customers. They will possess a unique blend of technical expertise, business acumen, interpersonal skills and results achievement.  This position requires both strategic thinking and hands-on execution as the leader develops the strategy and vision for the 3-year plan and then works to execute and make that vision a reality, while managing delivery teams and their priorities.

This position will report to our AVP Product Management and will have multiple direct reports. The role focuses on driving outcomes within the healthcare billing, collections, denial management, and self-pay space.

Primary Responsibilities

Strategic Leadership

• Define and articulate a compelling product vision and strategy that aligns with organizational goals and market demands
• Communicate this vision effectively to stakeholders at all levels of the organization, from executive leadership to individual contributors
• Drive enterprise value for designated customer segments or product portfolios
• Identify and capitalize on market and business opportunities to enhance product offerings and revenue streams

Planning and Stakeholder Alignment 

• Define and align plans with leadership and stakeholders; solution planning, analysis, and delivery
• Collaborate with and align multi-disciplinary stakeholders (including engineering, Operations, sales, marketing, and customer success teams) around a common strategic direction, creating artifacts to help others achieve understanding
• Foster a culture of cooperation and shared objectives across departments
• Oversee the full product lifecycle. Leads from Concept to Value. Comfortable and proven success working in and getting out of ambiguity.
• Plan and facilitate discovery and refinement sessions for complex topics and ideas to develop the roadmap 

Thought Leader

• Provide thought leadership in technology product management, staying abreast of industry trends and innovations
• Leading teams from concept to launch; defines strategic direction and execution roadmaps; aligns roadmaps to business value and outcomes

Leadership and People Management

• Serve as a people leader with full HR responsibilities for a team of product managers and analysts
• Coach, mentor and develop team members, fostering a culture of innovation and excellence

Cross-functional Collaboration

• Align teams and senior leaders across the organization to support product initiatives
• Foster strong relationships with operations, engineering, marketing, sales, and customer success teams

Product Performance

• Set and track key performance indicators (KPIs) for product success
• Analyze market and business data and customer feedback to inform product decisions and drive continuous improvement 

Qualifications

• 7 years of related product job experience, including 3-5 years of people management experience 
• Demonstrated vision and strategy formulation and critical thinking skills, including experience developing and executing an iterative roadmap
• Proven track record of successfully defining, launching, and managing complex technology products
• Demonstrated program management experience or managing through significant change initiatives (impact across multiple business units/functional areas) with vision, roadmap, and plan
• Experience building effective relationships and ability to influence and align senior leaders and stakeholders
• Proven leadership ability in guiding and inspiring product management teams and getting work done through others
• Experience with agile development methodologies and working in Agile development teams
• Experience in Revenue Cycle Management or related healthcare field.  Back RCM preferred (billing, collections, denial management)
• Demonstrated ability to communicate effectively while presenting complex information to technical and non-technical audiences, both internal and external stakeholders, including senior leadership and all levels of management

Preferred Qualifications

• Bachelor’s degree in Computer Science, Engineering, Business or related field; MBA preferred
• Knowledge and experience in developing solutions using machine learning and Generative AI
• Ability to thrive in a fast-paced growing environment
• Understanding of organization context and be able to identify and engage relevant stakeholders to remove barriers

Join our team

If you're passionate about cutting edge technologies and eager to make a meaningful impact in a dynamic and collaborative environment, we want to hear from you! Join us at Ensemble Health Partners and be part of a team that's shaping the future of Revenue Cycle Management. Apply now and embark on a rewarding journey of innovation and growth.

Career Opportunity Offering

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• This position pays between $100,600-192,900 based on experience 

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Join an award-winning company

Three-time winner of “Best in KLAS” 2020-2022

2022 Top Workplaces Healthcare Industry Award

2022 Top Workplaces USA Award

2022 Top Workplaces Culture Excellence Awards

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits –  We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. 
• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.  
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. 
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. 

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.  Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.

This posting addresses state specific requirements to provide pay transparency.  Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.  A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

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