Director, Product Management

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

The Product Organization team defines and implements the product vision, strategy and roadmap across Zuora’s Billing, Revenue and Platform suite. The team is made up of Product Managers, Product Strategists, Product Designers, Product Researchers and Functional Architects to drive the product direction, customer experience, pricing and packaging. The team works closely with many parts of the organization, from Sales to Marketing, Global Services, Finance, and more.

The Product Management team at Zuora are in the frontlines, intimately working with Zuora customers and users to identify product opportunities, functional requirements and business processes. Product Managers translate this data into product strategy, roadmap and detailed requirements that are hyper focused on business impact and customer value. Product Managers evangelize with internal and external stakeholders for buy-in and partner with engineering to bring their product to life. Additionally, Product Managers will ensure success of their product by working with their Product Marketing counterparts to drive pricing strategy, product positioning, promotional planning, product launches and product adoption strategies.

To be successful in this role, you need to demonstrate a sincere passion for building complex products that customers love in the Enterprise Billing and Subscriber Management Space. On the Zuora product team:

• We obsess about user experience, and our customers represent small startups to Fortune 50 enterprises.
• We are deeply involved in driving product design, from both an API and UI/UX perspective.
• We strive for customer intimacy and meet with our customers regularly to review user experience and design and to ensure we are meeting customers’ needs and solving customer problems.
• We deliver mission critical solutions, so we have to think about scale, performance, compatibility and extensive downstream impacts.
• We lead product innovation from initial strategy through delivery and customer adoption.

What you’ll achieve:

• Own …