Director, Practice Operations

Who We AreRo is a direct-to-patient healthcare company with a mission of helping as many patients as possible achieve their health goals. Ro is the only company to offer telehealth care, at-home diagnostic testing, labs, and pharmacy services nationwide. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts. 
Ro was recognized as a CNBC Disruptor 50 in 2022, listed by Inc. Magazine as a Best Place to Work in 2022 for our third consecutive year, and named one of FORTUNE's 2022 Best Medium Workplaces.
As the Director of Practice Operations, you will be responsible for the day-to-day operations of our patient-facing teams. You will oversee onboarding, licensing and credentialing, workforce management, and practice admin for our affiliated medical practice and non-clinical support teams. You will also support key management functions at our affiliated medical practice, including performance management and reporting / analytics. You have previously scaled operations at a fast-growing healthcare organization, are oriented toward systems thinking and continuous improvement, and enjoy working directly with practitioners and other frontline team members. You will report to the SVP, Care Delivery and lead a team of three within the Care Delivery org.

What You’ll Do:

• Ensure seamless operational execution – including onboarding, licensing and credentialing, and workforce management - to ensure frontline teams are equipped to provide high-quality and timely patient care
• Lead workforce management – including forecasting / capacity planning, scheduling, and daily work allocation recommendation – across clinical and non-clinical teams to maintain key SLAs
• Improve internal processes and systems to keep pace as our affiliated medical practice + non-clinical teams continue to grow
• Work closely with operational stakeholders (practitioner, RN, and non-clinical team leaders) to understand their team needs
• Support team leaders with performance management processes and data
• Work closely with Ops teammates and cross-functional partners – including People, Data, Legal, Finance, and Tech – to improve the patient experience and reduce the cost of care
• Own and optimize key vendor relationships

What You’ll Bring to the Team:

• Prior experience scaling operations in a fast-growing healthcare organization 
• 10+ years total experience
• Must have prior functional expertise in workforce management and …