Director, Post Closing

About the team

Zillow Home Loans provides a variety of loan options and best-in-class customer service to help home shoppers become homeowners. We work together. We help each other out and we share information and research with each other so that we’re all on the same page. We are committed to doing a great job! We are a team that respects, encourages, and works together to resolve any issue that might arise. We even make it fun to come to work! Anyone joining our team will be tasked to lead the Best in Class Post Closing Group in the industry.

About the role

The Director, Mortgage Post Closing leads the Wire Desk, Delivery, Transaction Management, Investor Resolution, and Asset Disposition teams.

• Tracking of daily production and reporting to oversee various orgs within the Post Closing organization

• Leadership oversight of the Wire Desk, Insuring, Loan Delivery, Investor Credit Reviews, investor Suspense, Collateral, Transaction Management and other areas as needed by the business.

• Create and maintain effective working relationships with Post Closing leaders across all of our investors.

• Effective leader who will define performance based metrics to oversee various groups within Capital Markets and manage groups to establish metrics

• Strong and independent leader that will partner with Capital Markets, Credit Policy, Operations, Treasury, Compliance, HR, Technology and Quality Control groups.

• You will monitor and identify high risk loans for resolution and work with various stakeholders to optimize the best resolution available to us

• Oversee the creation of robust reporting set for all areas of Post Closing as well as build an effective feedback loop to Investors and Internal Stakeholders (Capital Markets, Credit Policy, Servicing, Operations and Training leaders)

• Support all due diligence efforts

• Independently create staffing plans, compensation plans as well as develop leaders within the group. 

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $167,900.00 - $268,100.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• Seasoned Mortgage Banking Professional with 15+ years of progressive experience.

• Minimum of 10 years in leadership roles within Post Closing.

• Demonstrated track record of successfully building and leading high-performing teams in the mortgage industry.

• Possess a detailed understanding of all origination loan documents; Closing and legal documents; Disclosure documents and related timing; credit documents; insurance documents; MDIA and APR rules; and TILA, RESPA, LE, CD

• Expert experience with Agency and whole loan investor delivery requirements.

• Highly detail-oriented, high level of energy, and a strong sense of urgency.

• Advanced problem-solving and process improvement skills

• Ability to identify and facilitate change in a deadline-driven, highly regulated environment.

• Time management skills and the ability to organize, prioritize, and perform multiple tasks simultaneously.

• Knowledge of various loan origination requirements including Conventional, FHA and VA loans

• Strong working knowledge of compliance requirements affecting the Post Closing team.

• Strong pipeline management expertise with quality and timeliness standards

• Independent problem solver who can take complex problems and produce solutions as well as management explanations

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

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