Director, Patient Support - New York City or Remote

ABOUT US

Galileo is a team-based medical practice working to improve the quality and affordability of health care for all. Operating across 50 states, Galileo offers high-touch, data-driven, multi-specialty, longitudinal care to diverse and complex patients—on the phone, in the home, and everywhere in between. Regional and national health plans, employers, and Fortune 500 organizations trust Galileo as the leading solution to improve population health. Founded by Dr. Tom X. Lee, the healthcare pioneer behind One Medical and Epocrates, Galileo is a team of leading innovators from healthcare, technology, and human-centered design. Our mission is to apply that talent and scientific thinking to transform society by solving our largest, toughest healthcare problems, while at the same time bringing patient and provider closer.

About the Role

The Director, Patient Support will be integral to the success of the Patient Support team as they help our patients navigate everyday barriers to care.  In this role, you will support, drive, and expand the Patient Support team as they tackle these barriers 24 hours a day, 365 days a year through data-driven process optimization and implementation.  The Patient Support Team is rapidly evolving and changing, bringing the opportunity to make meaningful and lasting contributions to the lives of both our patients and the team. 

Here’s what you’ll do

• Define, operationalize and communicate a clear vision and strategy for patient support focused on empathy, compassion and care for the human experience, across a myriad of processes.
• Improve key metrics related to patient satisfaction, quality of support, and employee engagement through a focus on humanity, kindness and accountability at all levels, balancing quality with quantity and efficiency. 
• Provide leadership, coaching and development for our Patient Support …