Director - Patient Services

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Under the general direction of the Senior Director, Patient Services, the Director is typically responsible for a strategic business unit or an entity within a strategic business unit. The Director may also head-up a functional area. This position works with senior management to help create and implement strategic goals that are designed to grow the business. The Director typically oversees a management staff and provides guidance on strategic and operational issues and/or client initiatives. The Director typically manages a budget and may help to develop new business to support budget projections.

• The Director Provides operational and account leadership on multiple patient services client accounts .

• Responsible for key client meetings and interactions.

• Overall responsibility for timeliness, accuracy, and completeness of all services including risk identification and mitigation. 

• Manages operational relationship with Client including program performance, escalations, and Business Reviews. 

Team Management 

• Creates mission and works with management team to ensure a clear understanding of team mission and goals.

• Works with management team to help identify skills that are needed for projects or work activities and match skill requirements with talent. 

• Develops performance standards for management team and measures success against performance standards. 

• . Partner with cross functional organizational departments to support business growth to create innovative business expansion and/or new services. 

• Work with management team to help identify skills that are needed for programs, projects or work activities and match skill requirements with talent. 

• Responsible for adherence to contracts as well as patient services tools and standards. 

Technical Skills and Expertise 

• Stays abreast of industry trends and important pending legislation impacting business. 

• May maintain specialize technical skills in a disease state, hold expert medical knowledge on reimbursement strategies, and/or possesses, functional knowledge. 

• Identifies and collaborates with internal and external resources and experts. 

Training and Mentoring 

• Develops succession plans for key management team members. 

• Recruits, trains and develops operational leaders. 

• Provides leadership to team and participates as facilitator for learning programs. 

• Oversight/guidance/evaluation of Senior Manager effectiveness.. 

• Coaching/developing Senior Managers to identify …