Director, Operations

Brand:

Bagel Brands

At Bagel Brands (Einstein Bros. Bagels, Bruegger’s Bagels & Noah’s NY Bagels) we believe in the bagel and how it has the unique ability to bring people together. Our team has a standard set of values and behaviors that allow us to spread a little more joy and happiness in the world.  They let us laugh, smile, and enjoy each other’s company a little more. These are the behaviors that guide how we work, how we treat each other, and how we treat our guests. We believe that there is no better way to make someone’s day than with a warm, fresh-baked bagel and a heart-felt good morning.

We are currently seeking a Director of Operations based in Colorado to lead our retail teams across the Midwest. This position oversees up to four states, over 80 bakeries, and multiple brands, requiring a high-performing leader passionate about cultivating talent and driving success in a dynamic and fast-growing organization. With frequent travel and responsibility for a large territory, this role demands a proactive and visionary leader who thrives in a fast-paced environment. Join us in shaping the future of our brands, inspiring our teams, creating unforgettable guest experiences, and make fun happen every step of the way. Together, we’ll continue to build something remarkable.

We offer full benefits (Medical, dental, vision, HSA/FSA, disability, life insurance), 401k+ company match, self-managed PTO, tuition reimbursement, adoption assistance, EAP, and more! We are targeting $170,000-$190,000 for base salary. Additionally, this position is eligible for 20% annual bonus and annual LTI opportunities.

POSITION MISSION

The Director of Operations plays a critical role in developing and executing strategies that drive growth in people, sales, and profitability across assigned regions. This leader mentors their teams to ensure exceptional operational standards, promote a guest-first mindset, and cultivate a culture of ownership and accountability. Key focus areas include developing bakery leaders, increasing guest satisfaction, controlling costs, and achieving financial goals while modeling the behaviors that align with our company’s core values.

Support One Another

• Develop, train, and mentor District Managers to become more effective business leaders.

• Participate in performance reviews for all high-performing General Managers and assist in the development of action plans to address areas of opportunity.

• Administer recognition, counseling, and/or discipline to management teams, as necessary.

• Inform all team members of goals or plans that directly affect them. Promote a team-based approach to improving operations and resolving issues. Encourage cooperation and open communication by consistently demonstrating such behavior.

• Review district management personnel and succession planning with Human Resources Business Partner on a regular basis.

• Regularly review safety practices within assigned regions. Work closely with District Managers to determine solutions to any identified issues or concerns.

Obsess Over Guests

• Follow up on all guest complaints and help resolve them when necessary.

• Use SMG to evaluate guest satisfaction and develop and implement action plans to improve areas of opportunity.

• Actively promote and support safety and risk management programs within each restaurant to control costs and improve employee and guest safety.

• Ensure food quality, food handling, and proper sanitation are being practiced in each restaurant. Work closely with management teams to ensure recipe adherence for all menu items.

Take Ownership

• Hold General Managers and District Managers accountable for the development and implementation of action plans designed to achieve restaurant and Company goals for sales growth, profitability, guest loyalty, and superior operating execution.

• Hold restaurant General Managers and District Managers accountable to maintain established performance and ethical standards with their direct reports.

• Review annual restaurant-level budgets periodically to ensure Company financial objectives are on track to be met. Develop and implement plans for improvement, as necessary.

• Review weekly and month-end restaurant P&L results. Develop and communicate action plans to address any areas of opportunity for exceeding sales and profit objectives.

• Ensure adherence to all standard operating and internal accounting procedures.

• Assist in the rollout of new policies and procedures to field management in a timely and effective manner, ensuring they are embraced, implemented, and followed so they become part of Company culture.

• Ensure measurable local restaurant marketing initiatives are implemented in each location and that the impact is regularly evaluated.

• Follow up on all restaurants’ Health Department and EcoSure inspections within 24 hours of said inspection. Develop plans or strategies with respective restaurants to ensure improvement where necessary.

• Regularly review facility maintenance opportunities and ensure prompt action by District Managers.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

• Proven leadership experience as a Director of Operations overseeing multiple District Managers, with a track record of driving operational excellence across multiple locations required. VP-level experience is highly desirable.

• Previous remote location management experience highly desirable

• 5 – 10 years as a general manager, multi-unit, or district manager within the food service, hospitality, or retail industry required

• High School diploma or equivalent required. College degree preferred

• Monthly travel (up to 50%) to restaurants throughout the respective district with the probability of overnight trips depending on the geographic location of restaurants within the region.  Occasional travel to the Corporate Office for meetings and to other locations for other various purposes, as necessary.

• Must be able to read, count and accurately complete documentation in English

• Must be able to work varied hours/days as business dictates including early hours and weekends

• Must be able to pass background check as applicable with local, state, and federal law

• Must be in possession of, or able to acquire, a ServSafe Certification prior to completion of leadership training and any local requirements such as choke saver, allergen training, county certificate, food handlers’ card, etc.

• Must be in possession of a current, valid, state issued driver’s license and meet the driving qualifications as required by Company policy

Address: | Remote , Denver, Colorado 00000 |

Compensation Range:

Annual Salary: $170,000.00 - $190,000.00 (depending on experience and location)

The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. Coffee & Bagel Brands reserve the right to add or delete duties and responsibilities at the discretion of the company or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Bagel Brands is committed to providing equal employment opportunity, and fair treatment in employment without regard to race, ethnicity, color, religion, gender/gender identity or expression, sexual orientation, age, national origin or ancestry, physical or mental disability, military status or any other basis in protected by applicable federal, state and local law. Bagel Brands makes employment decisions based solely on qualifications for the position.

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