Director, Operations

Brand:

At Bagel Brands (Einstein Bros. Bagels, Bruegger’s Bagels & Noah’s NY Bagels) we believe in the bagel and how it has the unique ability to bring people together. Our team has a standard set of values and behaviors that allow us to spread a little more joy and happiness in the world. They let us laugh, smile, and enjoy each other’s company a little more. These are the behaviors that guide how we work, how we treat each other, and how we treat our guests. We believe that there is no better way to make someone’s day than with a warm, fresh-baked bagel and a heart-felt good morning.

We are currently seeking a Director of Operations based in Colorado to lead our retail teams across the Midwest. This position oversees up to four states, over 80 bakeries, and multiple brands, requiring a high-performing leader passionate about cultivating talent and driving success in a dynamic and fast-growing organization. With frequent travel and responsibility for a large territory, this role demands a proactive and visionary leader who thrives in a fast-paced environment. Join us in shaping the future of our brands, inspiring our teams, creating unforgettable guest experiences, and make fun happen every step of the way. Together, we’ll continue to build something remarkable.

We offer full benefits (Medical, dental, vision, HSA/FSA, disability, life insurance), 401k+ company match, self-managed PTO, tuition reimbursement, adoption assistance, EAP, and more! We are targeting $170,000-$190,000 for base salary. Additionally, this position is eligible for 20% annual bonus and annual LTI opportunities.

POSITION MISSION

The Director of Operations plays a critical role in developing and executing strategies that drive growth in people, sales, and profitability across assigned regions. This leader mentors their teams to ensure exceptional operational standards, promote a guest-first mindset, and cultivate a culture of ownership and accountability. Key focus areas include developing bakery leaders, increasing guest satisfaction, controlling costs, and achieving financial goals while modeling the behaviors that align with our company’s core values.

Support One Another

• Develop, train, and mentor District Managers to become more effective business leaders.

• Participate in performance reviews for all high-performing General Managers and assist in the development of action plans to address areas of opportunity.

• Administer recognition, counseling, and/or discipline to management teams, as necessary.

• Inform all team members of goals or plans that directly affect them. Promote a team-based approach to improving operations and …