Director Operations, Advising

Position Summary

The Director of Operations, Advising, provides leadership and oversees the performance of the Student Advising department. Oversees the daily operations of the academic and financial advising teams. Ensures the University is in compliance with all applicable federal/state statutes and regulations while ensuring top customer service and supporting the successful completion of student’s programs. Reports organizational and outcomes updates directly to senior leaders. In addition, oversees headcount and departmental budget, provides organizational health assessment to the senior leadership team, and leads strategic initiatives to successful outcomes in the department.

Essential Functions:

• Develop and implement effective and innovative plans to achieve strategic vision.
• Maintain compliance with external regulations and internal policies.
• Assess and report progress as it relates to departmental objectives.
• Conduct performance reviews, individualized development plans, and performance management improvement plans.
• Provide coaching and oversee the professional development of Associate Directors.
• Ensure Associate Directors are effectively leading day to day operational outcomes.
• Serve as a mentor and guide to each team member.
• Develop and implement short and long-term strategies to retain students.
• Ensure that team retention targets are achieved, relating to the University’s strategic goals and metrics.
• Provide leadership to the process of effectively operationalizing departmental processes.
• Prepare and maintain departmental metrics and related reports.
• Analyze and implement strategic initiatives to address areas of concern within the department.
• Implement and monitor changes in policy and procedure to ensure compliance with all regulatory and accreditation requirements and changes.
• Collaborate with the Quality Assurance team, and other interdepartmental leaders, to ensure institutional compliance.
• Participate in committees and task forces designed to improve policies, procedures, and business practices.
• Ensure Associate Directors are effectively managing day to day operations including, but not limited to, team member oversight (role/responsibility completion, documentation, performance management, and attendance).
• Oversee the entire business unit in the absence of the Associate Vice President.
• Attend Business Unit Leadership team meetings.
• Uphold the standard of conduct and all other policies and procedures.
• Identify opportunities and recommend changes to improve the University.
• Participate in training and continuous education to improve skill set.
• Responsible for team member retention analysis and strategic planning to increase retention (turnover statistics, retention strategies, training, etc.).
• Oversee headcount and ensure ratio alignment and adjustments in overall budget headcount to align with ratio need and departmental strategies.
• Oversee talent acquisition, headcount analysis, and team structure.
• Lead the process of effectively working and managing the flow of students through courses.
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