Director of Software Engineering

About Command|Link

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

Learn more about us here!

About your new role:

We are seeking an experienced Director of Software Engineering to help scale and build our software engineering division, guiding our teams through an era of unprecedented growth and innovation. This role is pivotal in maintaining our award-winning momentum, by leading three current engineering teams and strategically expanding to five. You will be instrumental in enhancing our processes and accelerating development to continue delivering exceptional value to our customers.

This individual requires a strong technical background in both back-end and front-end development, encompassing expertise in areas such as software architecture, database management, API design, and user interface design. Additionally, this role involves leading and mentoring engineering managers to ensure efficient product delivery, aligning technical strategies with business objectives, and fostering a culture of innovation and collaboration within the engineering team. This is a Full-Time, 100% Remote opportunity.

Key Responsibilities:

• Lead, manage, and scale Software Engineering teams, setting clear goals and expectations, while fostering a culture of excellence and collaboration.
• Oversee the entire software development lifecycle, ensuring high-quality product delivery in a timely and efficient manner.
• Steer the technical roadmap while ensuring every project under your watch aligns with our overarching product strategy, architecture, and roadmap.
• Create systems to manage consistent product delivery, advocating for necessary technical work, and maintaining a laser focus on customer impact.
• Collaborate with our Product team to break down needs into technical requirements, architecture, and tickets for teams.
• Work closely with other teams to ensure our engineering efforts support the broader needs of the company, while also being hands-on in guiding the team’s technical direction
• Mentor and develop engineering talent, promoting an environment of continuous learning and professional growth.
• Ensure scalability, reliability, and security of our systems and infrastructure.
• Build upon the concept of shipping is the starting line for learning. Ship something, talk to users, get feedback, and iterate.

What you'll need for success:

• Bachelor's degree in Computer Science or a related field; Advanced degree preferred
• 5+ years experience building and leading Software Engineering Teams with a high-growth SaaS company
• Experience leading projects and coaching engineers through a project’s lifecycle in an Agile environment, utilizing Scrum.
• Comfortable dealing with changes as we respond to a rapidly changing marketplace.
• Ability to attract and hire great engineers, manage, and mentor them and make them successful.
• Expertise in our tech stack consisting of PHP, React, and Python.
• A passion for Quality and a “Get Stuff Done” attitude that is balanced by a sense of responsibility to your customers and team.
• An ability to understand complex software environments and end-to-end system architecture flows (with a solid understanding of SaaS systems and Microservices).
• Experience with developing and maintaining complex applications in a fast-paced, high-growth environment.
• Knowledge of best practices related to legacy development, scalability, and performance.
• Previous experience working with a fully remote team, leading them to long-term success.

Why you'll love life at Command|Link

Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?

• Room to grow at a high-growth company
• An environment that celebrates ideas and innovation
• Your work will have a tangible impact
• Generous Medical, Dental, and Vision coverage for full-time employees
• Flexible time off  
• 401k to help you save for the future
• Fun events at cool locations
• Free DoorDash lunches on Fridays
• Employee referral bonuses to encourage the addition of great new people to the team

Commandlink hires individuals in a number of geographic regions and the pay ranges listed reflect the cost of labor across these regions. The base pay for this position as displayed at the bottom of the job description is a range based on our lowest geographic region, up to our highest geographic region. Pay is based on location among other factors, such as skill-set, experience, and qualifications held.