Director of Product Management, Service Transformation

Position Summary: We are looking for a strategic and visionary Director of Product Management, focused on Service Transformation. In this critical leadership role, you will be responsible for shaping and executing strategies that enhance both provider and patient experiences, while driving growth and operational efficiency across our customer service and commercial operations teams.

Responsibilities:

• Develop and lead a product strategy that aligns with Natera’s mission and supports our commercial operations team in delivering exceptional customer service.
• Lead a team of product managers to implement innovative, technology-enabled solutions that drive operational efficiencies and consistent service delivery.
• Create and maintain product roadmaps, prioritizing features based on internal and external feedback to optimize user experience.
• Collaborate with the commercial operations teams to define processes and SLAs to ensure alignment of systems and processes.

Requirements:

• Bachelor's degree in business, healthcare, or related field; Entrepreneurial experience preferred
• 10+ years of product management experience, preferably in the healthcare industry, with a focus on customer service and supporting complex operational processes 
• Proven track record of leading organizational transformation and driving customer service excellence
• Strong leadership and team management skills, with experience leading cross-functional teams
• Strong understanding of customer service best practices, tools, and technologies
• Excellent communication, leadership, and interpersonal skills
• Strong analytical and problem-solving skills, with the ability to use data to drive product decisions

The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.Remote USA$185,600—$239,950 USD

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents. 

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:
- BBB announcement on job scams 
- FBI Cyber Crime resource page 

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