Director of Product Management Operations

The Princeton Review/Tutor.com is a leading tutoring, test prep, and college admission services company. Every year, it helps millions of college- and graduate school–bound students achieve their education and career goals through online and in-person courses delivered by a network of more than 4,000 teachers and tutors, online resources, and its more than 150 print and digital books published by Penguin Random House. The company’s Tutor.com brand is one of the largest online tutoring services in the U.S. It comprises a community of thousands of tutors who have delivered more than 27 million one-to-one tutoring sessions. The Princeton Review is headquartered in New York, NY. Follow the company on LinkedIn, YouTube and Instagram. 

Position Summary:

The Princeton Review is seeking a dynamic product operations leader to join our product management team. They will introduce practices that support clear and consistent strategy-setting and planning, efficient ongoing product development processes, analytical and data-driven product decision-making, and effective engagement and partnership with our team’s stakeholders across The Princeton Review. Bringing your passion for the discipline of product management, and your belief in the right structures and systems to support strong product outcomes, you will lead our efforts to level up our product practices, making them clearer and more efficient in service of greater strategic alignment, strong user satisfaction, and ultimately the success of our products and our business.   

You will work closely with your teammates on Product Management, Content Development and Operations, and Technology, reporting to the Chief Product Officer. You will take on initial high-priority projects as well as identify and scope opportunities for product operations to further support our team over the long term. 

Major Responsibilities:

• Evolve and oversee our product planning and road mapping processes, ensuring rigor and structure of our prioritization approach, consistent incorporation of customer insights, and effective engagement with our stakeholders across the company. 
• Evolve our approach to product discovery, bringing about improvements to the tools and techniques that we use and supporting our product team in extracting market and customer insights. 
• In partnership with our sales and customer teams, identify and implement improvements to our customer feedback approach so that we can take in client and internal customer feedback at scale, and partner internally with our product team and Technology team to reliably and repeatably digest and structure our action-taking in response to that feedback. 
• Support the evolution of our feature rollout processes to ensure smoothness, consistency, and cross-functional alignment, with an emphasis on alignment on the steps to get to release-ready features, followed by strong enablement of The Princeton Review's sales, client success, and training teams in effectively rolling out new features and capabilities to our clients. 
• Advocate for and support the implementation of strong data analytics practices on our product team—with a focus on continual data-driven evaluation of sales, product engagement, and customer satisfaction to inform our strategy and roadmaps—throughout the product development lifecycle. 
• Support and help drive the usage of AI tools to aid in the discovery, creation, and delivery of  value to our customers. Become an expert in how evolving AI tools can help us make our work more efficient. 
• Build the future product operations roadmap: Evaluate our product operations practices and identify opportunities in addition to those above for product operations to support the improvement of the product discipline at The Princeton Review; help us plan for the future growth and development of this function. 

Education, Background, Experience & Qualifications 

• 5+ years of experience in product management operations or product management 
• Passion for and knowledge about the discipline of product management, with experience around different approaches and frameworks within aspects of product development. 
• Experience designing, implementing, and documenting process and systems improvements, ideally within a growing start-up. 
• Facility with data, including strong experience with Microsoft Excel and other analytical tools, and a commitment to data-driven product management. 
• Flexible, nimble approach to standing up processes that optimizes for quick learning and emphasizes continuous improvement 
• Exceptional communication skills, with the ability to clearly and simply articulate both the “why” and the “how” of key initiatives to generate buy-in and jumpstart action. 
• Strong collaboration skills: Great listening balanced with the ability to hold team members accountable and guide people through change. 
• Willingness and ability to directly execute process improvements while also thinking strategically about, prioritizing, and scoping major new Product Operations projects down the road. 

Salary: $115,000 - $135,000 per year, based on a 40 hour work week.

The Company also provides eligible employees with a variety of benefit programs, generally including health, dental, and vision insurance, flexible spending accounts, health savings accounts, 401k plan with company match, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work

Please note that the above-referenced position can be performed anywhere in the United States except in the following states: Arkansas, Idaho, Hawaii, Mississippi, North Dakota, Rhode Island, South Dakota and Wyoming.

The Princeton Review is an equal employment opportunity employer. The Princeton Review’s policy is not to discriminate against any applicant or employee based on race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, marital status, disability, military status, genetic information, or any other basis protected by applicable law. The Princeton Review also prohibits harassment of applicants or employees based on any of these protected categories. It is also The Princeton Review’s policy to comply with all applicable laws respecting consideration of unemployment status in making hiring decisions. 

The Princeton Review is a drug free workplace. 

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.