Director of Product Management, Healthcare Client Initiatives

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

The Director of Product Management will be expected to grow the value and utility of the Teladoc Health product portfolio to ensure quality clinical delivery while exceeding client and member service levels agreements.  

This role will assume end-to-end ownership strategic client initiatives and client reporting and analytics while collaborating with various Teladoc Health teams, including product management, engineering, marketing, legal, support, and client management.  The Director of Product Management will be responsible for becoming the subject matter expert on each product line with ownership for strategy and tactical execution related to operationalizing and scaling products and strategic initiatives.   

The role demands strong product management experience, implementation of product management processes, leadership skills, an entrepreneurial spirit, and expertise in all aspects of developing and delivering products to large scale demands.  The Director of Product Management will drive market-leading initiatives and solutions that align and drive the overarching Teladoc Health strategy. 

Essential Duties and Responsibilities

• Evaluate and implement strategic improvements to products, and services in line with department or business unit strategy and overarching business impact. 

• Work with organization executives to translate business and client objectives into product capabilities that deliver those objectives. Foster these relationships so that the product management team is leading the conversations that drive business model impact.  

• Direct the product processes including maintaining a roadmap, enhancing performance, development of iterative product requirements and changes to meet designated KPIs.  

• Analyze product performance metrics in partnership with all stakeholders and use this data to improve existing products and identify new product opportunities.  

• Develop and enhance methods to capture and utilize member and client needs, wants and desires to inform the product development process.   

• Collaborate with cross-functional teams to refine requirements, resolve conflicts, and remove impediments for development teams.  

• Manage individual Product Managers, establish goals relevant to roles and provide direct constructive performance reviews to build skills and expertise.   

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.                                                           

Supervisory Responsibilities

Yes.

Qualifications Expected for Position

• 10+ years in Product Management; 5+ years managing Product Managers. 

• Experience working within healthcare, health plans, or healthcare consulting.  Must have familiarity with healthcare regulations, trends, and technologies. 

• Proven track-record managing and developing people to achieve maximum performance and impact to the organization.  

• Strong ability to understand and prioritize client needs and requests. 

• A curious and open-minded process related to solving complex business problems, with a knack for synthesizing and prioritizing stakeholder request and key requirements to solve those problems.  

• Experience in identifying, analyzing, and using data to independently test theories, confirm assumptions, and measure success with attention to detail.  

• Fluency with technology and operationally focused products.  

• Experience with Agile development processes to manage product lifecycles efficiently. 

• Understanding of relevant development technologies with the ability to translate business requirements to engineering teams.  

• Experience with rapid growth products and transitioning from MVP to scale.  

• Ability to effectively present information to broad audiences.  

• Strong written and verbal communication skills.  

The above qualifications, knowledge, experience, and/or background are expected but not required for this role.

The base salary range for this position is $180,000 - $200,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here Teladoc Health Benefits 2024. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

#LI-SS2 #LI-Remote

Why Join Teladoc Health?

A New Category in Healthcare:  Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.  

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.  

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.  

Focus on PEOPLE:  Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. 

Diversity and Inclusion:  At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.  

Growth and Innovation:  We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.  

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA).  Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.