Director of Product Management

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Working Arrangement

Job Description

The opportunity

We are seeking to hire a seasoned Director of Product Management to lead and own our Application Portfolio Management and Enterprise Architecture knowledge management product.

As a key member of the Global Enterprise Architecture group, the Enterprise Architecture Product Owner will lead the development of Enterprise Architecture Knowledge management into a product, which will provide value to a wide range of management processes at Global and Segment level.

In this role, the Enterprise Architecture Product Owner will work closely with segment-level Enterprise Architects, IT Strategy teams, Enterprise Technology Services, Global Data Office and Enterprise Risk and Compliance teams to understand their information needs, and to propose and implement features in the Enterprise Architecture product to meet these needs.

This strategic role requires a leader with deep expertise in enterprise architecture and a proven track record in application portfolio management. The ideal candidate will drive innovation and efficiency at a global scale, ensuring our products meet the needs of a high-performing team.

Work Location: 200 Bloor St East, Toronto, Ontario, Canada

Work arrangement: Hybrid (3 days in office, 2 days from home); Fully remote cannot be accommodated due to role, responsibilities

Key Responsibilities:

• Product Strategy and Vision: Define and execute product strategy for Application Portfolio Management and Enterprise Architecture, articulating a clear vision that delivers value to users and stakeholders.

• Team Leadership and Collaboration: Lead cross-functional teams to deliver product enhancements and new features, collaborating closely with stakeholders to ensure alignment with business goals and strategic objectives. Serve as the primary liaison between development teams and stakeholders, facilitating effective communication and understanding.

• Product Lifecycle and Backlog Management: Oversee the entire product lifecycle from concept to deployment, integrating with overall business technology architecture. Manage, prioritize, and continuously improve the product backlog, ensuring it reflects customer needs and business priorities.

• Financial and Time Management: Manage product budgets, forecasts, and timelines to ensure timely delivery of product initiatives. Participate in iterative planning processes, such as sprint planning, to efficiently allocate resources and define project scopes.

• Quality Assurance and Stakeholder Engagement: Act as the final authority for accepting or rejecting deliverables based on predefined criteria, ensuring that all features meet quality standards and fulfill requirements. Provide direction, clarification, and context to the development team throughout the project lifecycle.

• Advocacy and Improvement: Serve as a key spokesperson for product initiatives at executive briefings, external events, and in interactions with key partners. Foster a culture of continuous improvement by soliciting feedback, analyzing performance metrics, and identifying opportunities to enhance the product and development processes.

Mandatory Skills and Requirements:

• Bachelor’s or Master’s degree in Computer Science, Business Administration, or a related field.

• Minimum of 10 years of experience in product management, with at least 5 years in a leadership role managing enterprise-level products.

• Strong foundational knowledge in Enterprise Architecture and Application Portfolio Management.

• Demonstrated experience in leading global teams and working with cross-functional stakeholders.

• Exceptional communication and presentation skills, with the ability to articulate complex technical ideas to non-technical stakeholders.

Nice-to-Have Skills:

• Previous experience in a high-performing, global team environment.

• Proficiency with modern product management tools and methodologies (e.g., Agile, Scrum).

• Experience with digital transformation projects and integrating new technologies into existing systems.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.

• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.

• Continuous innovation
  We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.