Director of Product, Care Experiences

Who we are  

Transcarent is the One Place for Health and Care. We cut through complexity, making it easy for people to access high-quality, affordable health and care. We create a personalized experience tailored for each Member, including an on-demand care team, and a connected ecosystem of high-quality, in-person care and virtual point solutions. Transcarent eliminates the guesswork and empowers Members to make better decisions about their health and care.

Transcarent is aligned with those who pay for healthcare and takes accountability for results – offering at-risk pricing models and transparent impact reporting to ensure incentives support a measurably better experience, better health, and lower costs. 

At Transcarent, you will be part of a world-class team, supported by top tier investors like 7wireVentures and General Catalyst, and founded by a mission-driven team committed to transforming the health and care experience for all. In May 2024, we closed our Series D with $126 million, propelling our total funding to $450 million and fueling accelerated AI capabilities and strategic growth opportunities. 

We are looking for teammates to join us in building our company, culture, and Member experience who:  

• Put people first, and make decisions with the Member’s best interests in mind 
• Are active learners, constantly looking to improve and grow 
• Are driven by our mission to measurably improve health and care each day 
• Bring the energy needed to transform health and care, and move and adapt rapidly 
• Are laser focused on delivering results for Members, and proactively problem solving to get there 

About this role 

Our mission is to enable access to high quality health and care we all deserve and deliver it with an exceptional experience. No waiting in lines, surprise bills, confusing treatment plans, coordinating with multiple providers, or managing health records. The Transcarent Care Experience is different; we want to be the One Place for health and care.  

You will own and drive the Care Experience for the Transcarent Product across all our Clinical Verticals - including Surgery Care, Musculoskeletal Care, Behavioral Health, Cancer Care and more. Read more about our care experiences here. 

What you’ll do 

This is a key leadership role at Transcarent to help us realize our mission of creating a new, different and better health and care experience for our Members. In this role you will be responsible for: 

• Defining the product strategy for all Transcarent Care Experiences - e.g., Surgery Care, Virtual Care, and Behavioral Health 
• Collaborating cross-functionally - with Sales, Solutions, Clinical, Care Support Services, Growth and other teams to create exceptional end to end Care Experiences and outcomes for our Members 
• Owning the engagement, experiential, financial, and clinical performance of our Care Experiences 
• Coaching, leading and developing product managers with a culture of curiosity, humility and high performance 
• Collaborating with Engineering and Design to create the impactful experiences that our members love 
• Fostering a collaborative and fun working environment and culture 

What we’re looking for 

• Demonstrated experience and success building and scaling large consumer grade product experiences 
• Experience leading and scaling product teams in the health tech space and a deep understanding of the healthcare tech stack 
• 8+ years of Product Management experience  
• Nuanced ability to balance the long-term investments with short-term success 
• Extreme ownership, bias to action, and know-how to succeed in ambiguity  
• Demonstrated ability to lead without established authority  

Total Rewards 

Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.  

Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.  

Our benefits and perks programs include, but are not limited to:  

• Competitive medical, dental, and vision coverage  
• Competitive 401(k) Plan with a generous company match  
• Flexible Time Off/Paid Time Off, 12 paid holidays  
• Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance 
• Mental Health and Wellness benefits  

Location  

You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location, but are generally open to remote work anywhere in the US.  

Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!  

Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.