Director of IT Operations

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.

What makes us different?

Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here.

As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures.

Become a Krakenite and build the future of crypto!

The Team

The IT Operations team will be responsible primarily for owning and managing the IT HelpDesk, IT Lifecycle and IT Infrastructure for the employees of Kraken. The IT HelpDesk is a global employee help desk for all queries and issues related to IT Hardware and Software used within the company. This team operates round the clock to provide best in class support to employees adhering to strict SLAs. The IT Lifecycle team is responsible for various phases of the hardware lifecycle including procurement, shipment, return and recycle/disposal of all hardware used by employees of Kraken. The IT Infrastructure team is responsible for managing and maintaining the company's IT infrastructure with a focus on cloud infrastructure. Managing the Virtual Machine (VM) strategy and its technology stack for the company is a core responsibility of this team.

The Director of the IT Operations team will leverage a deep understanding of IT service management (ITSM) and hands-on experience in managing IT HelpDesk, infrastructure, and IT lifecycle within hyper-growth, high-security companies where agility and scalability are essential. You will use your thought leadership to oversee the design and implementation of day-to-day operations for critical IT functions, ensuring high-quality …