Director of Implementation

For over four decades, the higher education experts at Jenzabar have been helping colleges and universities across the world thrive through multiple services. The Jenzabar culture is one that fosters an entrepreneurial environment, where employees are encouraged to be creative, work hard, and have a great time while doing so. We believe in open doors, asking tough questions, respecting each other, and surpassing our clients’ expectations every step of the way. It’s an enjoyable place to be, with casual dress and a relaxed atmosphere.

Mission Statement:

We believe everyone is a masterpiece with great work to do on Earth. Jenzabar’s mission is to create pathways to empower all to know who they are, what work they are destined to do, and how they can unlock their full potential – at home, at work, and in the world!

The Director of Implementations is responsible for leading the Professional Services Implementation Team. The Director will oversee the implementations, ensure quality, consistency and customer satisfaction, and have a focus on continuous process improvement. They will be a member of the Services Leadership Team. 

The Director will foster a culture of exceptional customer service. They will ensure that we have the right resources to provide quality professional services in the implementation engagements. The Director will work with their team to continuously evaluate and improve implementation processes, including developing and managing best practices. 

Essential Tasks

• Provide supervision and leadership for the Professional Services Implementation Team
• Develop and grow the Implementation Team
• Work collaboratively with the other Professional Services Teams (Data Conversion, Project Management, and Services Programming)
• Foster cross function and cross department working relationships.
• Develop and maintain objectives and key results, activities, and milestones
• Lead the team to continuously improve the process and build team strength
• Create a culture of ownership and accountability among all team members
• Champion a culture of client success
• Develop and implement a strategy to continuously improve the implementation processes
• Ensure the team has the appropriate training and professional development
• Resolve customer satisfaction issues as part of the escalation process
• Responsible for departmental measurements such as utilization to ensure that the team is fully utilized
• Work with Services Leadership Team to collaborate on process improvement and issue resolution
• Monitor staffing and capacity and provide recommendations as needed
• Collaborate with …