Director of Human Resources – North America

CreatorIQ has earned the title of best companies to work for in multiple programs including BuiltIn Austin, LA and NY, was named a 2024 Deloitte 2024 Technology Fast 500 winner, Leader by The Forrester New Wave™: Influencer Marketing Solutions, and recognized by G2 as a Leader, Best Customer Relationship, G2 Top 100 Fastest-Growing Products and rated 5 stars on Influencer MarketingHub.  We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles.

Be a part of our dynamic team and transform marketing together!

Director of Human Resources – North America & HRBP for Sales and Customer Experience

CreatorIQ is a dynamic, growing global company seeking an experienced Director of Human Resources to lead HR functions across North America. In addition to overseeing HR programs and initiatives in the region, this role serves as the primary HR Business Partner (HRBP) for our Sales and Customer Experience (CX) teams, working closely with senior leadership to drive strategic people initiatives, support performance, and foster a culture of excellence and inclusion.

Reporting to the Chief People Officer, this leader will be a key partner across functions and geographies, providing proactive, data-informed HR guidance and building strong, trusted relationships at all levels of the organization. This is a high-impact role for a strategic HR leader who thrives in a fast-paced, high-performance, values-driven environment.

In this role, you’ll get to:

• Lead the North American HR function and serve as a strategic partner to senior leaders across the region.

• Act as the HR Business Partner for the Sales and Customer Experience (CX) organizations, advising on organizational design, talent strategy, manager effectiveness, and workforce planning.

• Champion diversity, equity, inclusion, and belonging (DEIB) across North America—embedding inclusive practices into hiring, promotions, talent development, and team engagement.

• Collaborate with our Director of HR EMEA, People Analytics Analyst, HRIS Manager, and Compensation & Benefits Manager to ensure globally aligned yet locally relevant HR practices.

• Drive adoption of company-wide performance and KPI frameworks by partnering with leaders and team members to implement role-specific goals and enable self-assessments aligned to business outcomes.

• Serve as a leadership coach and thought partner to front-line managers and directors, reinforcing CreatorIQ’s management development efforts and feedback-forward culture.

• Promote and embody CreatorIQ’s RICH HR values—Respect, Integrity, Consistency, and Honesty—in every interaction, decision, and program.

• Leverage people data and insights to diagnose root causes, shape strategy, and deliver scalable solutions that enhance team member experience and business performance.

• Partner with legal, finance, and compliance teams to ensure adherence to U.S. employment laws and CreatorIQ's internal policies.

• Oversee the full employee life cycle—from onboarding through offboarding and alumni engagement—with a focus on delivering a “red carpet” experience.

• Lead employee relations processes and performance-related actions with fairness, consistency, and empathy.

• Act as a key change leader, guiding your teams through ongoing transformation and cultural renewal under our evolving global strategy.

• Collaborate with Talent Acquisition and People Operations to support efficient, equitable, and data-driven hiring and operational practices.
  

Who you are and what you’ll need for this position:

• 8-10+ years of progressive HR experience in the U.S., including significant time in a strategic HRBP role supporting Sales and/or Customer Experience teams.

• Strong working knowledge of U.S. labor and employment laws, with experience managing multi-state compliance and employee relations.

• Demonstrated success leading or supporting DEI initiatives and creating inclusive, high-trust team environments.

• Skilled in coaching leaders, influencing senior stakeholders, and building cross-functional alignment in a matrixed or global environment.

• Experience working in high-growth or tech-enabled organizations, with a bias toward simplicity, scalability, and smart automation.

• Proficiency with HRIS systems (e.g., BambooHR), performance management platforms, and data-informed decision-making.

• Passion for developing talent, solving problems, and helping people do the best work of their careers.

• Ability to travel within North America as needed.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ? Please apply! CreatorIQ is a place where everyone can grow.

What you will get from us:

• People: work with talented, collaborative, and friendly people who love what they do.
  

• Guidance: utilize our learning platform, Easyllama, to get the training and tools you’ll need to become successful here from your first day with us.
  

• Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you!
  

• Work/Life Harmony: 15 day’s vacation, floating and set holidays, wellness allowance, and paid parental leave.
  

• Whole Health Package: medical, dental, vision, life, disability insurance, and more.
  

• Savings: a 401k (USA) plan to help you plan ahead.
  

• Work From Home Stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!).

Who we are:

CreatorIQ is the most trusted influencer marketing platform for organizations looking to advance their creator marketing. Its enterprise-grade technology and industry-leading intelligence facilitate faster and safer creator discovery, unify complex workflows, and power robust reporting, while ensuring compliance and brand safety. Thousands of the world’s most innovative brands and agencies use CreatorIQ, including Logitech, Movers+Shakers, Nestlé, RQ, Sephora, Unilever and more. CreatorIQ is a global company headquartered in Los Angeles with offices in Austin, San Francisco, London, and Warsaw.

At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being client-focused, putting team members first, leading with empathy, ensuring a no jerks policy, and staying focused on what's important, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.

Compensation, benefits, and beyond:

We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, we invite you to review our benefits and perks.