Director of Data Platform

Company Description

About A Place for Mom:

A Place for Mom is the leading online resource connecting families searching for senior care with a team of expert advisors providing insight-driven, personalized solutions. As the nation’s largest senior care advisory service, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior care solution for their loved ones across home care, independent living, memory care, assisted living, and more. Established in 2000 as a family business, A Place for Mom employees are deeply committed to the company mission to enable caregivers to make the best senior care decisions. A Place for Mom fosters, cultivates, and preserves a culture of diversity, equity, and inclusion.

Our employees live the company values every day:

• Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.
• Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow.
• Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team.
• Win The Right Way: We see organizational integrity as the foundation for how we operate.
• Embrace Change: We innovate and constantly evolve.

Job Description

The Director of Data Platform will oversee the strategic management and operational execution of our data platform infrastructure. This role is responsible for ensuring high-quality, actionable data through effective management of data ingestion pipelines, data governance, and the semantic layer. Reporting to the VP of Data, Science, and Analytics, the Director will lead a team dedicated to maintaining and enhancing data systems to support the business's data-driven decision-making.

Key Responsibilities and Deliverables:

• Data Platform Management:
  • Oversee and manage the ingestion pipelines to ensure efficient and reliable data flow.
  • Administer and optimize data platforms to support robust data operations.
  • Ensure the integration and operation of data systems align with business objectives and deliver accurate, timely insights.
• Data Governance and Quality:
  • Develop and enforce data governance policies to ensure data quality, consistency, and compliance with relevant regulations.
  • Implement and manage data quality frameworks and processes to maintain high standards for data accuracy and integrity.
  • Monitor data governance activities, manage Data SLAs, and address issues proactively to ensure data is actionable and reliable.
• Event Tracking and Semantic Layer:
  • Oversee the implementation and management of event tracking to capture and analyze user interactions and behaviors effectively.
  • Develop and maintain the semantic layer to facilitate consistent and meaningful data interpretation across the organization.
• CDP Expertise:
  • Leverage Segment.io as the company’s Customer Data Platform (CDP) to manage event tracking and integrate data from multiple sources.
  • Ensure effective use of Segment.io to streamline data collection, improve data quality, and enhance the overall data strategy.
  • Stay updated with Segment.io features and best practices to maximize its utility in supporting business objectives.
• Team Leadership:
  • Manage and mentor a team of data professionals, fostering a culture of excellence, collaboration, and continuous improvement.
  • Provide guidance and support for team development, including recruitment, performance management, and career growth.
• Strategic Collaboration:
  • Collaborate with cross-functional teams to understand data needs and provide actionable insights to drive business decisions.
  • Work closely with the VP of Data, Science, and Analytics to align data platform strategies with overall organizational goals and priorities.
• Performance Monitoring and Reporting:
  • Develop a roadmap that ties directly to business outcomes to ensure value back to the business.
  • Implement strategies for efficient resource allocation, cost monitoring, and budgeting to ensure the data platform operates within financial constraints while maintaining high performance and scalability.
  • Provide regular updates and reports to senior management on data platform performance, challenges, and progress.

Technologies and Tools:

• Ingestion Pipelines: Experience with tools such as Fivetran.
• Data Platforms: Proficiency in technologies such as Databricks, Fivetran, Snowflake, and BigQuery.  In addition, experience with streaming technologies such as Kafka and Kinesis is a plus!
• Data Governance: Knowledge of data governance frameworks and best practices, including Data SLAs.
• CDP and Event Tracking: Familiarity with Segment.io, GA4, and similar tracking tools for capturing and analyzing user interactions and behaviors.
• Semantic Layer: Experience with semantic layer management and data modeling.
• Data Analysis and Visualization: Proficiency in SQL and experience with data analysis and visualization tools such as Tableau and Amplitude.

Qualifications

• Experience:
  • Proven experience in managing data platforms and ingestion pipelines, with a strong background in relevant tools.
  • Extensive experience in data governance, data quality management, and the implementation of data tracking solutions.
  • Demonstrated success in managing and leading a team of data professionals.
• Leadership:
  • Strong leadership and people management skills, with the ability to inspire and guide a team towards achieving strategic objectives.
  • Proven ability to manage cross-functional projects and collaborate effectively with various stakeholders.
• Communication:
  • Excellent communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.
  • Strong analytical and problem-solving abilities, with a focus on delivering actionable insights and solutions.
• Education:
  • Bachelor’s degree in Computer Science, Data Science, Information Systems, or a related field; advanced degree preferred.

Compensation

• Base Salary: $180,000 to $200,000 
• Bonus - 30% of annual earnings
• Benefits:
  • 401(k) plus match
  • Dental insurance
  • Health insurance
  • Vision Insurance
  • Paid Time Off

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Additional Information

All your information will be kept confidential according to EEO guidelines.

A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.