Director of Business Operations - Remote - United States

About the Director of Business Operations at Headspace:

Headspace is seeking an exceptional Business Operations partner to join our team and help support our rapidly growing business. In this fast-paced and dynamic leadership role, this individual will play a crucial part in transforming the business and leading strategic initiatives to drive operational efficiency, streamline processes, and enhance overall business performance. This individual will work on critical projects that will drive tangible results in our business. This role will help develop data-driven insights and partners closely with the B2B business and cross functional leadership teams to execute our vision of improving the health and happiness of the world. This role will also oversee 2 individuals that will support the Direct to Consumer (D2C) business and Operations and Care Services functions. Our ideal candidate is someone who is analytical, detail-oriented, comfortable with ambiguity, and has the ability to work well with cross-functional teams.

What you will do:

• Stand up and build out a newly formed Business Operations function that will support the B2B and D2C businesses and Operations and Care Services functions.
• Be the direct support that provides strategic direction and leadership supporting the B2B commercial team and partnering with the B2B President directly.
• Collaborate closely with cross-functional teams to optimize processes and drive operational efficiency.
• Analyze data and metrics to identify trends, opportunities, and potential areas for improvement.
• Develop and implement initiatives to streamline operations, enhance productivity, and achieve business objectives.
• Serve as a key liaison between the business operations team and other departments, ensuring alignment and effective communication.
• Monitor performance metrics and KPIs, and develop actionable insights to drive business growth and success.
• Stay informed about industry trends, market dynamics, …