Director, LifeStance Labs

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.

• Empathy: We seek out diverse perspectives and listen to learn without judgment.

• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

• One Team: We realize our full potential when we work together towards our shared purpose.

ROLE OVERVIEW:

We are at a pivotal point to deliver quality clinical care in more accessible, scalable, and personalized ways as demand for mental health services continues to rise. As a lead on our LifeStance Labs team, you will be at the forefront of leveraging current and emerging technologies to push mental healthcare forward in the U.S.

We are seeking an experienced and motivated leader on our LifeStance Labs team, a group within LifeStance’s Technology team, who is passionate about discovering opportunities for technology and data to improve human experience for our patients, clinicians, and support staff. Due to the nimble and future-thinking nature of this work, our ideal candidate is not only empathetic, but innovative, communicative, adaptable, results-oriented, and a systems thinker.

Compensation: $175,000 - 215,000/annually, with additional annual bonus potential

RESPONSIBILITIES:

• Collaborate with our internal stakeholders to understand business challenges and identify opportunities to inform where we can innovate and experiment with technology and data.

• Employ human-centered design and data-driven methodologies to identify user needs and pain points, translating them into innovative product or service solutions.

• Identify and address key problems to solve across the business, defining success criteria that meet our company objectives, and generating creative solutions.

• Partner with designers, engineers and vendors to develop and refine prototypes that allow us to quickly experiment with new opportunities, while addressing risk and validating desirability and viability.

• Lead the design and execution of our experiments to evaluate potential opportunities– focusing on user experience, viability for the business, and risk assessment–by conducting a mix of qualitative and quantitative methods.

• Create business cases with clear KPIs and financial models that demonstrate how these potential solutions impact our overall business in revenue and efficiency. Bring these new concepts and opportunities to life through storytelling so our internal stakeholders feel aligned in the value of our work.

• Source and evaluate technology solutions to accelerate Lifestance’s development, which may include scouting and managing third-party vendors as part of our experiments.

• Stay on top of industry and analogous trends, pushing LifeStance to embrace current and new technologies.

• Measure and report on necessary metrics to evaluate success criteria of our experiments.

SKILLS & EXPERIENCE:

• 10+ years of experience in relevant roles including innovation labs, product strategy, business strategy, design research; must have at least 5 years of healthcare experience, ideally in digital health.

• Rigorous business acumen with any of the following relevant experience: operational experience, taking offerings to market, entrepreneurship/intrapreneurship, developing new ventures or offerings.

• Excellence in scenario planning, forecasting, and business model development.

• Excellent communication, presentation, and interpersonal skills, with the ability to influence and collaborate at all levels of the organization.

• Demonstrated fluency in human-centered design methodologies and working on multidisciplinary, collaborative teams.

• Demonstrated experience in developing or managing technology solutions, including AI products.

• Experience in client-services or consultative work with experience in leading and managing projects. Familiarity with healthcare regulations, industry standards, and best practices in digital health, data privacy, and security, preferred.

• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.

• Qualified candidates must be legally authorized to be employed in the United States.

LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

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LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.

Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.