Director, Learning & Development

In this role, you will…

• Execute a transformative learning and development strategy aligned with our mission, values, goals, “next practices”, and advances an equitable employee experience.
• Lead the L&D team to build a comprehensive and sustainable L&D experience to deliver inclusive and impactful learning experience for specific target audiences– including but not limited to onsite and remote employees, diverse employee tenure, varying career experience and leadership levels, digital fluency, learning styles, etc.
• Champion creative and inclusive learning modalities, moving beyond traditional models of learning to embrace evolving technology-enabled and experiential learning approaches.
• Build meaningful digital solutions enabled by AI and easy digital design to enable learners at all levels.
• Create sustainable systems that provide meaningful metrics and learning impact assessments to measure and continually improve our Learning + Development.
• Meet and exceed identified L&D targets, goals, and metrics by innovating, taking risks, critically thinking, and establishing credibility as a trusted business advisor across levels within the family of companies.
• Successfully build and lead a high performing L&D team in a fast-paced, dynamic, and growing work environment, and foster a collaborative, innovative, and psychologically safe team culture.
• Help us empower our employees, managers, and leaders to reach their full potential and drive the delivery of exceptional care and services to our clients and communities.

Core Responsibilities & Essential Job Functions

• Lead the L&D function and team in the development and deliver an inclusive and equity informed L&D strategy to meet the varying and evolving employee and organizational experience needs.   
• Partner with leaders to develop, iterate on, and execute a roadmap for strategic growth, adapting to changing organizational needs and employee insights with agility and foresight. 
• Assess and identify learning and development opportunities across the FoC, partnering with key stakeholders and the L&D team to design and deliver engaging and impactful learning programs.  
• Manage strategic as well as day-to-day oversight of L&D operations in service to the values, mission, and overall company strategy. 
• Ensure timely and impactful learning program delivery through ongoing management of team capacity, strategic roadmaps, and business objectives. 
• Develop and deliver programs for skills development, career growth, culture, to maintain compliance, and regulatory & funder requirements. 
• Create engaging trainings, including presentations, manuals, e-learning modules, and video content.  
• Manage and optimize our LMS and additional training & L&D technology tools. 
• Manage the learning and development budget and identify cost-effective training solutions. 
• Engineer learning paths in service of human or org evolution. Paths that include but not limited to: 
• Strategic, specialized or technical, and foundational competencies.
• Co-created career development guidance from subject matter wisdom.
• A variety of learning opportunities infused with psychological safety, creative, and evidence-based ways to gain knowledge, unrestrained by what has come before or is expected from “traditional” learning.
• Proactively identified opportunities to create programs that support an equity-informed workplace. 
• Content created in alignment with our Justice, Equity, Diversity, and Inclusion and Accessibility advocacy. 
• Ensuring that content is accessible to people with disabilities acknowledging WCAG standards. 
• Collaborate with people operations, Marcom (our Marketing & Communications function), and other cross-functional teams to create excitement and awareness of learning and development initiatives, driving employee participation. 
• Drive change, ensuring smooth transitions and adoption of innovative learning practices across the organization. 
• Foster a culture of continuous improvement - regularly assessing and enhancing processes, tools, and methodologies to ensure efficiency and effectiveness. 
• Lead by example as a coach, actively engaging in the design, development, and delivery of key learning initiatives while providing guidance, support, and mentorship to the team. 
• Manage and perform special projects and duties as assigned. 

Qualifications

Minimum Education, Experience & Training Equivalent to:

We believe humans with a diverse range of experiences may be suited for the work at hand. We are avoiding education and experience minimums with an acknowledgment that these can be barriers for historically excluded groups. This role will be best suited for someone who has experience with L+D programming, learning tech systems design, and user learning experience design.  

• Knowledge in designing, developing, and delivering impactful learning and development programs. 
• Experience in training programs that comply with relevant laws, regulations, and industry standards. 
• Capacity to effectively leading teams, building engaging environments and coaching for career growth. 

Requests:  

• Sensitivity to working with an ethnically, linguistically, culturally, and economically diverse population. 
• A commitment to the values of the organization while demonstrating good judgment, flexibility, patience and discretion when dealing with confidential and sensitive matters.  
• Proficient in Microsoft Office (Outlook, Word, Excel, etc.), Workday. 
• Frequent visual or auditory communication and listening. 
• Capacity to utilize computers and telephones to communicate.   
• Can communicate effectively within the work environment, read and write in English.  
• Visual and auditory ability to work with candidates, staff and others in the workplace continuously. 

Knowledge & Skills (organized by our company values):

Community oriented:  

• Seeks to understand the underlying needs, desires, and values of colleagues.  
• Proactively builds spaces for others to engage in learning and doing.  
• Appreciates and demonstrates collaboration across teams.  
• Serves as a role model, bringing our core values to life in your work.  
• Works well with employees at any level of employment.  

Equity informed:  

• Knowledge of multiple historically excluded groups with subject matter knowledge in I/DD (intellectual and developmental disability) communities. 
• Interest in working with and elevating employee needs.  
• Approaches work with a growth mindset, welcome feedback, and understand that humans all have biases and are imperfect as a baseline.  

Bold: 

• Challenges the status quo in service of creating advocacy informed systems and external partnerships.  
• Experience coaching, facilitating, or working in advocacy spaces.  
• Navigates ambiguity with an excitement for problem solving.  
• Effectively manages programs from visioning to implementation + impact measure. 
• Commitment to meet agreed upon deadlines on time or ahead of schedule.  
• Transparent on action, pursuits, and outcomes. 

  

Wellbeing driven:  

• Willingness and commitment to self-reflection and re-thinking.   
• Ability to understand your physical, mental, social, and financial wellbeing needs with a willingness to co-create boundaries that allow you to sustainably show up and honor your humanity. 
• Capacity to lead and guide a team towards effective + sustainable wellbeing driven spaces.  

Additionally: 

• Effective written and verbal or visual communication skills for varied audiences. 
• Strong understand of AI ecosystems for learning design and development.  
• Familiar with Microsoft tools including Outlook, Word, Excel, Teams etc. 
• Frequent visual or auditory communication and listening (50-75%).  
• Capacity to utilize computers and phones to communicate. 

Physical Requirements:

• Must be able to communicate effectively within the work environment, read and write using the primary language within the workplace.
• Visual and auditory ability to work with clients, staff and others in the workplace continuously.
• Frequent speaking and listening (25-75%) to clients, staff, and others in the workplace.
• Utilize computer and cell phone for effective communication.

Conditions of Employment

• Ability to obtain and maintain criminal record clearance through the Department of Justice (DOJ). The People & Performance Department must analyze DOJ/FBI live scan reports in accordance with applicable Federal, State, and Local laws, as well as fitness for the position.
• Ability to obtain and maintain clearance through the Office of Inspector General.
• Must attend any required training.

Time Type:

Full time

Compensation:

$147,000 - $195,000 Annually

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas as deemed fit for the organization.

Catalight is an equal opportunity employer.

Apply