Director, IT

Company Description

Living Future is a non-profit organization whose mission is to catalyze the transformation toward communities that are culturally rich, socially just and ecologically restorative. Our flagship program is the Living Building Challenge, the world’s most ambitious and holistic performance standard for resilient, healthy, and green buildings. Living Future offers other certifications, transparency labels, education, and events that enable organizations and individuals to communicate their commitment to a healthier world. 

We believe that the building industry can shift dramatically far faster and more radically than many assume. We also believe that the industry can and should address ecological impact, social impact, health impact and cultural impact as intersecting issues. Living Buildings are beacons for change, data points for skeptics, inspirational stories for young people, and test beds for innovation. We seek to affect change in the building industry by envisioning a living future and showing it’s possible to embody that future in practice and policy.

Job Description

STATUS: Full-time, exempt
REPORTS TO: COO
LOCATION: Remote, United States

Living Future is seeking an IT Director to manage all facets of the organizations’  technology infrastructure including its Salesforce instance and other SaaS platforms, respond to work submission requests from staff as needed, and make sure staff is up to date and trained on any changes made to our technology systems or processes. Living Future operates in an Apple (Mac OS) environment, with a fully remote workforce. 
 

Infrastructure 

• Act as a Salesforce Technical Architect and Administrator, maintaining and connecting Living Future’s various SaaS platforms and managing all technical aspects
• Configure and maintain user accounts, reports, custom fields, dashboards, workflows and other routine tasks in Salesforce and other platforms
• Establish and document Salesforce best practices 
• Lead major grant-funded technology projects in collaboration with outside consultants including work on a planned 2025 multi-million dollar Federal grant
• Complete regular internal system audits
• Manage Living Future’s domains in GoDaddy and ensure SSL Certificates are up to date 
• Monitor, update, and maintain the back end of email marketing software Pardot
• Assist with the on-going maintenance of  two Salesforce Experience Cloud sites 
• Articulate design and function considerations, trade-offs, benefits and recommendations for technical architecture with Living Future program teams.
• Work with outsourced front end support to ensure the smooth running of Living Future’s web properties
• Handle the backend of the website, including database and server integration
• Analyze website performance and troubleshoot errors
• Set up work computer (Apple products) and peripherals for new staff

Support 

• Train and provide technical support to staff on platforms including but not limited to Google Workspace, Asana, Salesforce, Zapier, SurveyMonkey Apply, Sage Intacct, Adobe, and Mac OS
• Manage and execute the IT work request submission forms in Asana 
• Research, review, recommend, test, implement, project manage and train staff on technology solutions to meet new and evolving organizational needs while working within budgetary requirements typical of non-profit organizations
• Help to provide data access and transition support from departing employees to departmental leads and new hires in instances of staff transitions
• Collaborate with various teams to translate business requirements into Salesforce features, functionality, and processes
• Respond to issues, change requests, and other administrative needs of Salesforce & Pardot end users

Administrative

• Submit all IT purchase requests 
• Manage and submit IT expense reports through Fyle
• Monitor IT credit card and work with the Finance department to ensure purchases stay within the scope of the Technology budget
   

Qualifications

We know that you may not have all the skills listed below and we encourage you to apply if you meet the majority of the requirements.

• Bachelor’s Degree in Computer Science, Engineering, or related discipline or equivalent combination of work experience and education
• Enterprise architecture skills including application, information and infrastructure
• 5+ years Salesforce experience with an emphasis on data architecture connecting multiple SaaS platforms
• 3+ years demonstrated experience project managing multiple technology solutions
• Previous experience providing enterprise-wide, strategic technology direction and architecture vision for a large portfolio
• Experience managing technology for a fully remote workforce
• Experience in systems planning, design, development, and maintenance
• Excellent communication skills to both technical and non-technical audiences

DESIRED CERTIFICATIONS / Experience

• Salesforce Certified Administrator
• Salesforce Certified Advanced Administrator
• Salesforce Certified System Architect 
• Salesforce Data Architecture and Management Designer
• Salesforce Certified Pardot Consultant
• Absorb (or equivalent LMS) Administrator / API experience
• Advanced DNS administration experience
• Advanced HTML / CSS experience
• Cvent (or equivalent event registration platform) Administrator / API experience
• FormAssembly Administrator / API Experience
• Google Workspace Administrator experience
• Stripe (or equivalent payment platform) Administrator / API experience
• Ubiquity UniFi AP deployment and management
• Intermediate to Advanced Experience with Zapier
• Experience with macOS
   

Additional Information

Our mission at Living Future is to build a future that is socially just, culturally rich, and ecologically restorative. We are committed to that vision within our organization and work to create a team that is equitable, inclusive, and diverse by hiring and supporting staff from a wide variety of backgrounds. We are committed as an organization to foster better cultural competency, equity, and diversity within our culture and policies and work to support staff in every phase of their career. We are committed to providing reasonable accommodations throughout the application and interview process. If you require any accommodations, please reach out to us at employment [at] living-future.org.
 
The salary range for this position is $82,343 to $89,987 and is supplemented by our generous benefits package that includes employer-paid health, dental, and vision insurance for employees and dependents as well as employee life insurance, short-term disability, and a 403(b) retirement plan. Annual time off benefits include three weeks of paid annual leave, 12 days of sick leave, 19 days of paid holidays, and paid volunteer time.t Living Future offers a collaborative, team-oriented, and mission-driven remote-first workplace with staff distributed across the United States. We offer a $50/month stipend to offset home internet costs. 

Please include a resume and cover letter with your application. The position will remain open until filled. We will begin reviewing applicants on January 21, 2024.