Director, HRBP - Commercial and Corporate

Overview

As a Director, HRBP – Commercial and Corporate here at Foundever you will have an opportunity to shape and drive our people teams through complex business partnerships and business situations. You will act as a consultant to our commercial and corporate leadership teams by delivering strategic insights on talent movement and guiding organizational development for your business partners.

This position will also partner with the talent acquisition and talent management teams to provide guidance on internal equity, recruiting strategy, and will lead a team of professional talent acquisition specialists who are responsible for hiring in the US and Canada.

About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. 

• Winner of Comparably’s Award for Best Global Culture in 2024, 2022 and 2021 
• Gold Stevie Award Winner for Great Employers 
• We foster an exciting culture of creativity, connection, and commitment.  

Read more about our culture: Foundever™ Stories. 

Responsibilities

• Build relationships with internal clients to provide strategic People and HR guidance.
• Partner with leadership and business teams to understand and execute the organization's HR and talent strategy as it relates to current and future talent needs. 
• Assess and build leadership capability across all levels.
• Guide and coach leaders on all aspects of talent management and effectiveness formally and informally (TA, career development, talent review, performance).
• Gather data and provide trend analysis and solutions to address potential issues.
• Coach and partner with various levels of management on ways to improve working relationships, build morale, increase productivity, engagement, and retention.
• Partner with team members across the company to ensure a highly effective and collaborative workplace.
• Provide insight and support for team changes, workforce planning, and succession planning.
• Conduct employee relations investigations and make outcome recommendations.
• Provide the necessary expertise or effectively partner in the areas of Organizational Design, Employee Relations, and Compensation.
• Lead, coach, and mentor a team of HR …