Director, HR Service Delivery

Hi, I'm Shahied Karriem , your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer.

The Director of HR Service Delivery will play a pivotal role in shaping, implementing, and managing our global HR Service Delivery function. As a key strategic leader, this individual will oversee the Onboarding, Offboarding, and Solutions functions, with a primary focus on establishing, operationalizing, and scaling these services globally. The Director will be instrumental in driving innovation, optimizing processes, and ensuring a seamless HR experience for all employees worldwide.

We are looking for a Director of HR Service Delivery who will:

Strategic Leadership: Provide strategic direction and leadership for the development and implementation of the global HR Service Delivery operating model, ensuring alignment with organizational goals and objectives.

Functional Oversight: Oversee and manage the operations of the existing regional Service Delivery teams, with future alignment into the functional model.

Self-Service and Automation Strategy: Develop and execute a comprehensive strategy to drive self-service and automation initiatives within Service Delivery, leveraging technology solutions to enhance efficiency, scalability, and user experience.

Shared Services Implementation: Drive the implementation of HR shared services delivery models to streamline HR processes, enhance service delivery, and optimize efficiency.

Change Management: Lead change management efforts related to the establishment and optimization of global HR operations, ensuring effective communication, training, and stakeholder engagement.

Collaboration and Alignment: Partner closely with HR leadership, business stakeholders, and HR teams to understand business needs, drive collaboration, and ensure alignment of HR Service Delivery with organizational priorities.

Data Analysis and Reporting: Develop and maintain robust data analytics capabilities to provide insights into HR service delivery performance, employee satisfaction, and operational efficiencies.

Employee Experience Enhancement: Continuously assess and improve the employee experience related to HR service delivery, ensuring processes are user-friendly, accessible, and aligned with employee needs. Implement feedback mechanisms to gather input from employees and stakeholders, using insights to refine and enhance service delivery.

Is this opportunity right for you? We are looking for candidates with:

• 8+ years of progressive HR leadership experience, with a focus on HR operations and global HR management.
• Proven track record of establishing and optimizing HR operations functions on a global scale.
• Strong understanding of HR Shared Services including Onboarding, Offboarding, and Solutions.
• Strategic thinker with the ability to develop and execute HR operations strategies that drive organizational success.
• Excellent leadership, communication, and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Change management expertise, with the ability to lead and manage organizational change initiatives effectively.

Our Guiding Principles  

Impact 

Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen. 

Integrity 

Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are. 

Inspiration 

Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure. 

CSGer Perks & Benefits

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision 
• Paid Vacation, Volunteer, and Holiday Time Off 
• And so much more! 

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes. 

Our Story 

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. 

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our business.

Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.

£75,890.07-£121 424,11

This role is eligible for bonus and equity.

Location(s):

United Kingdom RemoteIndia Remote, Ireland Remote, Poland Remote, Portugal Remote, South Africa Remote, Spain Remote, United States Remote, ZA.National.Remote Apply