Director, HR Operations, Technology & Services

JOB SUMMARY

The Director, HR Operations, Technology & Services oversees global HR operations, including HRIS, digital strategy, HR data management, analytics and reporting, policy and process documentation, and the employee service center to ensure a seamless and effective employee experience. This role drives strategic initiatives, optimizes resources, and implements cost-effective solutions, leveraging data and technology to enhance HR service delivery across the organization in collaboration with the ISS (Information Solutions and Service) Business Solutions team. The Director is pivotal in improving HR operational efficiency, utilizing technology for enhanced service delivery, and supporting organizational growth through strategic HR initiatives. Their decisions significantly impact HR operations, employee experience, and overall success at FHI 360.

RESPONSIBILITIES / DUTIES

Complexity & Problem Solving:

• Strategically manages HR operations, technology, and services, including HRIS, digital strategy, HR data management, analytics and reporting, and employee service center initiatives, while anticipating market impacts and driving continuous improvement in HR processes.

• Evaluates complex variables to enhance operational efficiency and align with organizational objectives.

• Defines HR Operations, Technology, and Service Delivery vision and strategy, including prioritized innovation and improvement objectives.

• Oversees the day-to-day HR operations, technology, and services, including payroll, employee records, HR compliance, and reporting activities.

• Ensures leading practice process management is implemented for all HR processes and procedures, addressing documentation and management approach to drive efficient, effective, and aligned processes with organizational goals.

• Utilizes HR metrics and analytics to measure the effectiveness of HR operations and make data-driven decisions.

Discretion & Impact:

• Shapes and executes HR strategy and operations globally, influencing long-term organizational success and employee experience.

• Manages significant financial and legal implications related to HR operations, technology, and service delivery.

• Ensures HR Operations resources are sufficient and in place to deliver services, e.g., during times of peak demand.

• Ensures HR-OTS projects are delivered on time, within budget, and meet the organization’s requirements and quality standards.

• Manages relationships with external vendors and service providers to ensure high-quality service and cost-effective solutions.

Collaboration & Interaction:

• Collaborates with senior leadership across FHI 360 to define, communicate and execute HR operations, technology, and service delivery strategies.

• Negotiates and influences critical HR matters, ensuring alignment with organizational goals and fostering operational excellence.

• Collaborates with all areas of HR and supports the HRBP team to ensure new or changed HR products, services, processes, or policies are communicated, planned, and implemented effectively across the Operating Business.

• Collaborates with all HR teams, particularly the HR …