Director, Hope Lodge Operations - Remote

At the American Cancer Society, we're leading the fight for a world without cancer. Our employees and 1.5 million volunteers are raising the bar every single day. We actively seek candidates from diverse backgrounds including communities of color, the LGBTQ community, veterans, and people with disabilities. The greater the diversity of our people, the better we can serve our communities.

The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

The Regional Director, Hope Lodge Operations holds a key leadership position within the American Cancer Society (ACS), overseeing the operational strategy and execution of multiple Hope Lodges within a designated region. Reporting directly to the Vice President of Hope Lodge, the Regional Director provides strategic guidance, operational oversight, and leadership to ensure the delivery of exceptional hospitality, support services, and accommodations to cancer patients and their caregivers across diverse communities. By fostering collaboration, innovation, and continuous improvement, the Regional Director plays a crucial role in advancing the mission and impact of Hope Lodge operations.

This is a remote position that can be home based anywhere in the United States. The role requires frequent travel within the designated region- Northeast.​

• Strategic Leadership: Develop and implement strategic initiatives to align Hope Lodge operations with the mission and goals of the American Cancer Society, driving organizational growth and impact.
• Operational Oversight: Provide strategic guidance and operational oversight to General Managers of 8-10 Hope Lodges within the region, ensuring compliance with organizational standards, ACS regulations, and quality benchmarks.
• Performance Management: Monitor and evaluate the performance of each Hope Lodge within the region, providing feedback, guidance, and support to optimize operational efficiency, guest satisfaction, and financial performance.
• Financial Management: Collaborate with General Managers to develop and monitor financial budgets, forecasts, and expenditures, identifying opportunities for cost savings, revenue generation, and resource allocation.
• Guest Satisfaction: Handle elevated guest concerns & complaints, implement strategic solutions to reduce concerns and complaints from reoccurring.
• Staff Development: Offer mentorship, coaching, and professional development opportunities to General Managers and operational staff members, fostering a culture of leadership, excellence, and continuous improvement.
• Community Engagement: Coach and Support General Managers in achieving high participation in community engagement programming.
• Quality Assurance: Ensure the delivery of high-quality hospitality services, support programs, and accommodations to cancer patients and their caregivers, maintaining service excellence and guest satisfaction.
• Strategic …