Director, Home Lending Operations

About Upstart

Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than two-thirds of Upstart loans are approved instantly and are fully automated.

Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.

Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!

As the Director, Home Lending Operations  you will lead operations for Upstart’s home equity product. You will work within the Risk and Operations organization, partner closely with Compliance, Legal, Product and Engineering to build a highly efficient operation focused on customer experience. You will lead a highly engaged team of licensed professionals, and oversee vendors that support our borrower experience.

You will be responsible for leading, setting strategy and oversight of Upstart’s home lending operations. You will partner with cross-functional leadership to optimize our strategy and operations to support applicants and borrowers. 

In this position you will be responsible to manage a team of leaders and vendors focused on delivering strong performance. You will be highly influential and curious in your support of the development of our home lending product roadmap. Your deep industry expertise in home lending will bring an innovative perspective to using technology, improving efficiency and effectiveness, while operating in compliance with all regulatory requirements.

Position Location - This role is available in the following locations: Remote, preferably Central Ohio

Travel Requirements - As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; the Home Lending team meets quarterly for 4-5 consecutive days at a time.

How you’ll make an impact:

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